Outreach and Access Coordinator IHCI

Community Health Network, Inc.; Indianapolis, Northern (IN, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Community Health Network in the IHCI collaboration seeks an Outreach and Access Specialist to drive patient outreach and scheduling for AWVs and preventive care. This remote role supports continuity of care within the IHCI network and collaborates with care teams to improve access to services.

The ideal candidate has healthcare access, scheduling, or customer service experience, with strong communication and teamwork skills, enabling efficient outreach and patient education.

Qualifications

• Healthcare experience preferred in patient access, scheduling, or customer service.
• Experience managing high-volume outbound calls or outreach.
• Experience with Epic or similar EHR systems.
• Excellent communication and problem-solving skills.

Responsibilities

• Conduct high-volume outbound patient outreach to schedule AWVs and preventive care.
• Document outreach activities and scheduling outcomes in the EMR.
• Educate patients about preventive care and access options.
• Identify and address barriers to scheduling and engagement.
• Meet productivity, scheduling, and quality goals.
• Collaborate with care teams and internal stakeholders to ensure coordinated care.

Skills

Communication skills

Customer service

Scheduling

Outbound calls

Team collaboration

Education

High School Diploma or GED

Tools

Epic EHR

Job description

Remote / Work from Home / Virtual / Hybrid

Department

Schedule

Full-time

Facility

Shadeland Station

Shadeland Ave
Indianapolis , IN 46256
United States

Shift

Day Job

Hours

8:00am - 5:00pm, Monday - Friday

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn’t do it without you.

Partner with Community Health Network and Deaconess Health System - IHCI

The Innovative Healthcare Collaborative of Indiana LLC (IHCI) is a company formed through the partnership of Community Health Network (CHNw) and Deaconess Health System (DHS). Both CHNw and DHS place high importance on continuing and advancing population health and value-based care to improve patient health outcomes.

Make a Difference

The Outreach and Access Specialist with the Innovative Healthcare Collaborative of Indiana LLC (IHCI) supports population health and attribution initiatives through proactive patient outreach and scheduling efforts. This role helps connect patients to their attributed providers, improve continuity of care, close care gaps, and increase access to preventive services across the network.

Working collaboratively with care teams, access centers, and internal partners, this position plays a key role in improving quality outcomes and enhancing the overall patient experience.

Key responsibilities:

Conduct high-volume outbound patient outreach to schedule Annual Wellness Visits (AWVs), preventive care services, and primary care appointments.

Accurately document outreach activities, scheduling outcomes, and patient interactions within the electronic medical record.

Educate patients regarding preventive care services, continuity of care, and available access options.

Identify and help address barriers that may impact patient scheduling and engagement.

Meet established productivity, scheduling, and quality performance goals.

Collaborate with care teams, access centers, and internal stakeholders to ensure coordinated patient care.

Exceptional Skills and Qualifications

Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.

High School Diploma or GED required.

Minimum one (1) year of experience in healthcare, patient access, scheduling, or customer service.

Minimum one (1) year of experience managing high-volume outbound calls or outreach activities.

Minimum one (1) year of experience utilizing Epic or a comparable electronic health record (EHR) system.

Strong organizational, communication, and customer service skills.

Ability to multitask and prioritize work in a fast-paced environment.

This position will allow flexibility to work remotely. Community caregivers performing work remotely are permitted to live in the following states: Indiana, Illinois, Ohio, Michigan, Kentucky, Florida and Texas. Caregivers are not allowed to perform work remotely outside of the above states. Applicants from other states may apply; however, if hired, they will be required to relocate to one of the above states within 60 days of their employment date.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.