Outreach Admin Coordinator – Hepatology & GI Clinic

Rush University Medical Center; Chicago (IL); On-site; USD 32,000 - 50,000; Full time

Job summary

Rush University Medical Center in Chicago is seeking an Outreach Administrative Coordinator to verify patient insurance, obtain authorizations, and support care delivery. The role requires meticulous record-keeping, coordination across clinics, and strong communication with patients and providers.

You will collaborate with Rush Medical Group and multidisciplinary teams to schedule procedures, manage referrals, and ensure regulatory compliance.

Qualifications

• High School Degree
• At least five years of relevant work experience required.
• Ability to work as part of a multi-disciplinary team.
• Strong attention to detail; critical thinking skills.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment with competing priorities.

Responsibilities

• Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
• Coordinates information flow in and out of the clinic.
• Coordinates care between intake coordinator and RN to ensure all requested testing has been completed prior to appointment.
• Review referrals to ensure accuracy in case scheduling and all required documentation is received from referring provider.
• Ensure patient has received all necessary prep instructions and any medication holds from prescribing providers.
• Complete pre-op calls for all interventional endoscopy procedures to confirm arrival time, pre-op instructions, and answer any questions the patient may have.
• Complete all post-procedure calls and accelerate concerns as appropriate.
• Maintains recall list of all interventional endoscopy procedures and ensures scheduling of all patients in a timely manner.
• Provide direction and guidance for scheduling and care coordination for the intake coordinators. Develop standard work and
• Addresses patient calls efficiently and courteously.
• Documents and verifies billing procedures, and other pertinent information related to the collection process.
• Determines patient’s drug coverage as major medical or PBM and follow appropriate path to obtain authorization and patient’s financial responsibility.
• Submits appeals for authorization denials.
• Complete patient paperwork for procedures and ongoing care.
• Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
• Accesses EPIC to retrieve referrals, orders and other documentation and contacts various outside agencies to obtain referrals and other documentation.
• Assist with other tasks as assigned by providers and leadership.
• Ensure all outreach clinics are staffed by transplant hepatologists
• Work with directly at outreach clinics to schedule patients (often times outside of shared EMR)
• Liaison with outreach clinic practice managers and clinical staff at outreach sites to problem solve around operational needs (equipment, technology, access, etc)
• Monitor daily reimbursement and mileage charges for all clinical staff going to outreach clinics
• Monitor lease arrangement deadlines and ensure that they are renewed on an annual basis

Skills

Strong written and verbalcommunication

Attention to detail

Ability to work in fast-paced env

Multidisciplinary teamwork

Critical thinking

Education

High School Diploma

Associate’s degree

Job description

Rush University Medical Center in Chicago is seeking an Outreach Administrative Coordinator to verify patient insurance, obtain authorizations, and support care delivery. The role requires meticulous record-keeping, coordination across clinics, and strong communication with patients and providers.

You will collaborate with Rush Medical Group and multidisciplinary teams to schedule procedures, manage referrals, and ensure regulatory compliance.