Outpatient Services Coordinator

Kootenai Hospital; Post Falls (ID); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Tuition assistance

Retirement plans with employer match

Wellness program

Discount programs

Job summary

Kootenai Health's Orthopedics clinic in Post Falls is seeking a Health Unit Coordinator to coordinate scheduling, referrals, and insurance paperwork with a customer-service focus. The role supports outpatient care by entering orders, maintaining demographics, and assisting with billing processes.

Ideal candidates have medical terminology knowledge, HIPAA familiarity, and prior medical office experience, with a commitment to reliable attendance in a fast-paced setting.

Qualifications

• High school diploma or equivalent preferred.
• Experience working in a medical office preferred.
• Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred.

Responsibilities

• Complies with HIPAA and confidentiality standards.
• Acts as the communication center for patient care, location, and activities.
• Enter orders, procedures, labs, and tests for outpatient care as needed.
• Maintain patient demographics and insurance information in scheduling systems.
• Explain basic financial policies, collect copays/deductibles/self-pay.
• Obtain referrals and pre-authorizations as required and process charges.
• Generate reports, manage projects, and monitor invoices/expenses.
• Meet age-specific needs of the assigned unit and ensure regular attendance.

Skills

Scheduling coordination

HIPAA & confidentiality

Medical terminology

Communication skills

Education

High school diploma or equivalent

Tools

Electronic health record systems

Job description

• Department Kootenai Clinic - Orthopedics - Post Falls

Responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations and insurance paperwork using a top-rated, customer service focus always.

Team Highlights

At Kootenai Clinic Orthopedics, our experienced physicians and staff treat patients who are suffering from injuries involving the skeleton, muscles, cartilage, tendons, ligaments, joints and connective tissue. Our team helps patients improve their quality of life and resolve issues that make day to day activities painful or unbearable. Our team is committed to helping patients get back to what they love through specialized surgical and non-surgical care.

Responsibilities

• Complies with all Kootenai Health confidentiality and HIPAA standards
• Functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities, and can provide information and direction as needed
• May enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas.
• Ensures patient demographics and insurance information is maintained in appropriate scheduling systems
• Communicates basic financial policies pertaining to insurance coverage, collects copays, deductibles, and self-pay payments
• Obtains referrals and pre-authorizations as required and processes charges
• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership
• Familiar with standard concepts, practices, and procedures within the field
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications

• High school diploma OR equivalent preferred
• Experience working in medical office preferred
• Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred
• High school diploma or equivalent preferred
• Two years’ experience as a Health Unit Coordinator, Administrative Assistant, Scheduler; or an equivalent combination of related education and experience required.
• Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred

Working Conditions

• Must be able to lift and move up to 10 lbs
• Must be able to reach arms above or below shoulder height
• Must be able to maintain a sitting position
• Typical equipment used in an office job
• Repetitive movements

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff.Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discountsproviding access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

A variety of medical, dental, and vision insurance plans are available to both full and part‑time employees, with some available at no cost to the employee. In addition, benefit-eligible employees also gain access to the following:

• Tuition assistance and career development programs
• Robust Retirement Plan
• Night, weekend and PRN shift differentials

What makes a successful employee at Kootenai Health?