OP Nurse Coordinator I

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 75,000 - 95,000; Full time

Job summary

UPMC is seeking an Outpatient Nurse Coordinator (Registered Nurse) to join the Ambulatory Services team in Pittsburgh. The role focuses on coordinating and delivering comprehensive nursing care across the outpatient continuum, while serving as the primary resource for patients and families and ensuring timely, safe care in collaboration with providers.

The position emphasizes leadership, staff mentorship, and participation in quality improvement, with an expectation of strong communication and

Qualifications

• Demonstrated strong clinical judgment and critical thinking.
• Excellent communication and interpersonal skills for multidisciplinary teamwork.
• Ability to prioritize, coordinate, and manage multiple responsibilities in a dynamic healthcare setting.
• Skilled in patient and family education using age-appropriate principles.
• Commitment to patient safety, quality outcomes, and exceptional service.

Responsibilities

• Provide comprehensive, patient-centered nursing care across the continuum.
• Coordinate and manage care plans with individualized treatment and follow-up.
• Serve as primary nursing resource and advocate for patients and families.
• Triage patient concerns and collaborate with providers for timely, appropriate care.
• Assist providers with assessment, education, and care management.
• Coordinate care with internal departments, home health agencies, and community resources.
• Maintain accurate, timely patient documentation and ensure compliant records.
• Monitor clinic operations and patient flow to optimize care delivery.
• Support governance, evidence-based practice, and professional development.

Skills

Clinical judgment

Communication skills

Team collaboration

Prioritization

Patient education

Patient safety

Physical stamina

Leadership

Job description

Dept: Ambulatory Services

Hours: Monday - Friday, 4-10 Hour Shifts

The Outpatient Nurse Coordinator is a Registered Nurse is a member of the care delivery team who is responsible for the care of the patient in a global view, accountable for multiple aspects of the patient care package even when patient contact is minimized. The Outpatient Nurse Coordinator uses independent judgment and continued communication with the patient, family, physician and community resources to assist the patient in attaining a measure of outpatient health. The Outpatient Nurse Coordinator a commitment to the community and to the nursing profession.

Responsibilities:

Key Responsibilities

• Provides comprehensive, patient-centered nursing care across the continuum of care.
• Coordinates and manages care plans, ensuring individualized treatment and follow-up for assigned patients.
• Serves as the primary nursing resource and advocate for patients and families.
• Triages patient concerns and collaborates with providers to ensure timely, appropriate care.
• Assists providers with patient assessment, treatment, education, and care management.
• Coordinates care with internal departments, home health agencies, and community resources.
• Maintains accurate, timely, and comprehensive patient documentation.
• Monitors clinic operations, patient flow, and daily workflow to promote efficient care delivery.
• Ensures compliance with regulatory, accreditation, and organizational standards.
• Participates in quality improvement initiatives aimed at enhancing patient outcomes, safety, and satisfaction.
• Identifies and addresses patient care, safety, and operational improvement opportunities.
• Promotes a positive, collaborative practice environment through effective communication and teamwork.

Leadership & Professional Practice

• Provides clinical leadership and guidance to nursing staff, support staff, and new employees.
• Supports staff onboarding, training, competency validation, and professional development.
• Serves as a mentor, preceptor, and resource for colleagues and learners.
• Participates in shared governance, evidence-based practice, and professional development activities.
• Assists leadership with departmental planning, operational initiatives, and process improvements.
• Fosters a culture of accountability, continuous learning, and patient advocacy.

Required Skills & Competencies

• Strong clinical judgment, critical thinking, and problem-solving abilities.
• Excellent communication and interpersonal skills with the ability to collaborate across multidisciplinary teams.
• Demonstrated ability to prioritize, coordinate, and manage multiple responsibilities in a dynamic healthcare environment.
• Skilled in patient and family education using age-appropriate learning principles.
• Ability to build and maintain effective relationships with patients, families, providers, and healthcare teams.
• Commitment to patient safety, quality outcomes, and exceptional customer service.
• Physical ability to perform essential nursing functions, including standing, walking, lifting, and patient positioning.