OUTPATIENT PHARMACY TECHNICIAN IV (94000207)

Marion County Public Health Department; Indianapolis (IN); Presencial; USD 46.000 - 58.000; Jornada completa

Descripción de la vacante

Eskenazi Health in Indianapolis, IN is seeking an Outpatient Pharmacy Technician IV to perform advanced prescription preparation and customer service under pharmacist supervision. The role demands Indiana Pharmacy Technician license, CPhT certification, and at least 3 years with Eskenazi Health or similar hospital pharmacy experience; strong math skills and PRIDE-driven patient care are essential.

You will work with Epic systems, ensure regulatory compliance, and assist with inventory, answering

Formación

• Require Indiana Pharmacy Technician license and CPhT certification.
• 3+ years of hospital/Outpatient technician experience preferred.
• Strong mathematical aptitude and accuracy in calculations.

Responsabilidades

• Performs advanced prescription order preparation up to pharmacist check.
• Maintains accurate patient billing and cash handling procedures.
• Provides direct and indirect patient service with PRIDE standards.
• Uses Epic and related systems for inventory and dispensing.
• Supports regulatory readiness and quality/compliance efforts.
• Assists with inventory management and accurate drug counts.
• Mentors junior technicians and participates in process improvements.

Conocimientos

Math proficiency

Customer service

Pharmacy terminology

Educación

High school diploma or equivalent

Indiana Pharmacy Technician License

CPhT certification (PTCB)

Descripción del empleo

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OUTPATIENT PHARMACY TECHNICIAN IV (94000207)

Q

Why Eskenazi Health?

We asked Christia , Chief Human Resources Officer: Q Why Eskenazi Health? Employee Q&A

We asked Dawn, CEO - Eskenazi Health Center:

Q

What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community?

We asked Dawn, CEO - Eskenazi Health Center: Q What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community? Employee Q&A

Date: Oct 26, 2026

Location: Indianapolis, IN, US, 46202

Organization: HHC

Sub-Division:Hospital

Schedule:Full Time

Shift:Varied (Days/Evenings)

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Non-exempt

Job Role Summary

The Outpatient Pharmacy Technician IV performs all technical duties within their scope under the law to practice at the highest skill level of licensure. This includes all aspects of prescription order preparation up to the final pharmacist check. Technicians provide all aspects of direct and indirect customer service with patients in person and on the phone. Technicians perform many other duties to provide excellent pharmaceutical and customer service. Outpatient Pharmacy Technician IV performs all duties of Outpatient Technician I, II, and III and demonstrates additional proficiencies listed in Job Requirements.

Essential Functions and Responsibilities

• Performs all aspects of prescription order preparation up to the final pharmacist check and dispensing
• Evaluates and selects proper financial coverage code; reviews and investigates all potential payer sources
• Provides excellent direct and indirect customer service to people from diverse racial, ethnic, and socioeconomic backgrounds by following PRIDE standards using the AIDET process
• Understands and consistently utilizes all information systems including but not limited to: Epic, Epic Willow Ambulatory, Epic Inventory, RMS Point of Sale, and automated dispensing cabinets
• Maintains efficient work flow by analyzing and adapting to changes in volume and staffing; uses downtime efficiently
• Works with a sense of urgency to assist patients and encourages a sense of urgency in coworkers
• Consistently meets productivity and service benchmarks associated with position
• Maintains a clean, neat, and professional work area at all times; offers and implements suggestions to improve workflow, efficiency, and service
• Manages conflicts in a calm, constructive, and professional manner; assists others in obtaining positive conflict resolution outcomes
• Performs controlled substances accountability duties in assigned area including, but not limited to: assisting with monthly counts, double/triple counting prescriptions, obtaining proper identification, and obtaining signatures
• Insures a constant state of readiness for inspections by TJC, ISDH, DEA, Board of Pharmacy, and all other regulatory bodies
• Consistently maintains compliance with all hospital and departmental policies and procedures and applicable laws
• Collects funds from patients and follows proper accounting procedures throughout the cash handling process
• Maintains and manages inventory at proper levels including receipt, returns, accurate counts, par levels and reorder points
• Demonstrates proficiency in receiving order, filling Daily Dose cards with Suremed, non-sterile compounding, placing orders, Daily Dose WAM and Suremed components, advanced cell maintenance duties, mentoring new technicians, advanced inventory responsibilities, PAD enrollment, Family Planning/Public Health Order Fulfillment, and delivery service coordination.

Job Requirements

• Completion of a high school education or equivalent required
• Licenses/Certification required: Pharmacy Technician License in the State of Indiana
• CPhT certification through the Pharmacy Technician Certification Board required
• Must have demonstrable mathematical knowledge and pass screening math test
• Meet all requirements of Outpatient Technician I, II, and III
• Must apply for Outpatient Technician IV status and reapply annually
• No written or higher corrective action for performance issues within the previous 12-month period
• No written or higher corrective actions for attendance based on a pattern of tardiness/absence within the previous 12-month period
• Must maintain productivity equal to or above annual technician departmental average
• Must complete competencies related to advanced inventory responsibilities, PAD enrollment, Family Planning/Public Health Order Fulfillment, and delivery service coordination
• Must have 3 years of Eskenazi Health pharmacy technician experience
• Evaluation score of above average in Professionalism, Respect, and 1 other PRIDE category and a minimum of meets in other categories

Knowledge, Skills & Abilities

• Technician training programs
• On the job training

Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute , Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.