Outpatient Pharmacy Technician

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 26,000 - 37,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. is seeking a Registered Pharmacy Technician to support safe and efficient medication distribution under pharmacist supervision.

Responsibilities include packaging, labeling, outpatient processing, and coordinating with care teams to ensure accuracy and timely delivery of medications. This role requires a High School Diploma or equivalent and a valid state Pharmacy Technician license; CPhT is preferred.

Qualifications

• High School Diploma or Equivalent required.
• Pharmacy Technician State License required.
• Pharmacy Technician Certification (PTCB) preferred.

Responsibilities

• Perform routine pharmacy support tasks under supervision.
• Assist with stocking, labeling, and unit-dose packaging.
• Process outpatient prescriptions and handle medication distribution.
• Support inventory management and restocking of supplies.
• Use pharmacy information systems and automation to execute workflows.
• Communicate with patients and caregivers to obtain needed information.

Skills

Reading & following instructions

Communication with patients

Math calculations

Attention to detail

HIPAA compliance

Education

High School Diploma or Equivalent

State Pharmacy Technician License

Job description

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Summary

Under the direction of a staff pharmacist and/or pharmacy leadership, the Registered Pharmacy Technician performs a broad range of technical and operational duties that support safe, timely, and efficient medication distribution and pharmacy services in accordance with established policies, procedures, and applicable legal and regulatory requirements. Responsibilities may include preparing, packaging, labeling, and distributing unit-dose and stock medications; assisting with outpatient prescription processing; staging and delivering medications and supplies to patient care areas; maintaining medication inventory through restocking, rotation, and monitoring of storage conditions; and supporting the accurate completion of required documentation and records. The technician utilizes area-specific technology and equipment—including automation, robotics, dispensing systems, and pharmacy information systems—to execute workflows, troubleshoot routine issues, and maintain medication integrity and security, including proper handling of controlled substances per policy. The technician demonstrates professionalism in all interactions and communicates clearly with patients and caregivers, as appropriate, to obtain needed information and/or triage routine inquiries to the pharmacist.

Does this position require Patient Care? No

Essential Functions

• Under the direction of a staff pharmacist and/or pharmacy leadership team, follow established policies and procedures to perform a variety of routine support tasks that are integral to the operation of the pharmacy department.
• Familiarity with pharmacy practice settings, legal requirements and limitations, prescription information and calculations, drug identification and generic equivalents, drug manufacturing, packaging and labeling information, and proper drug handling and storage practices.
• Responsible for supporting the operations of the pharmacy and ensuring the safe and efficient delivery of medications and healthcare products.
• Utilizes area-specific technology, including, but not limited to, robotics, automation, software, equipment, and information systems.
• Demonstrates professionalism and effectively communicates with patients and caregivers to gather information and/or triage inquiries.
• Audits medication storage areas utilizing data collection tools, if applicable.

Education

• High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

• Pharmacy Technician [State License] required
• Pharmacy Technician Certification [CPhT] - Pharmacy Technician Certification Board (PTCB) preferred

Experience

• Pharmacy Technician 0-1 year required

Knowledge, Skills and Abilities

• Ability to read, interpret, and follow verbal and written instructions, including department policies and procedures
• Understand HIPAA privacy rules and will use discretion handling patient related information
• Ability to read, interpret, and follow verbal and written instructions associated with assigned responsibilities
• Ability to adhere to safety requirements for handling non-hazardous and hazardous medications in accordance with organizational policies and regulatory requirements
• Proficient with math calculations associated with assigned responsibilities
• Ability to distinguish routine functions from those requiring a pharmacist's professional judgment
• Ability to work with sustained attention and care on routine, repetitive tasks

Additional Job Details (if applicable)

• Remote Type Onsite Work Location 45 Francis Street
• Scheduled Weekly Hours 40
• Employee Type Regular Work Shift Rotating (United States of America)
• Pay Range $18.58 - $26.58/Hourly Grade 3 At Mass General Brigham

EEO Statement

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.