Outpatient Patient Access Manager - Operations Lead

Bayfrontstpete; Saint Petersburg (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Orlando Health Bayfront Hospital in St. Petersburg, FL, is seeking a Manager, Patient Access to oversee the on-site patient access operations across locations.

The role demands 4 years of patient access experience, plus 1 year in supervision, and a Bachelor's degree in Business, Healthcare Administration, Finance, or equivalent. You will develop goals, plan and direct department activities, implement policies, manage budgets and staff, and drive improvements to patient satisfaction and accounts

Qualifications

• Bachelor’s Degree in Business, Healthcare Administration, Finance; OR
• An equivalent combination of relevant education and/or experience on a 1:1 basis; offsetting experience must be in the field of Healthcare/Patient Financial Services.
• Four years (4) of Patient Access experience.
• One year (1) supervisory, lead or preceptor experience.

Responsibilities

• Develops goals and objectives.
• Plans, organizes, and directs department activities.
• Establishes and implements policies and procedures for department operations.
• Responsible for the management of all staff on-site in Human Resource related functions.
• Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
• Keeps administration informed of department activities, needs, and problems.
• Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
• Prepares departmental budget and ensures department operates within allocated expense structure.
• Responsible for site accounts receivable.
• Maintains appropriate statistical information.
• Establishes and maintains intra/interdepartmental communication.
• Networks within site facility to build physician and administrative relationships.
• Provides vision, direction, planning, and support to Administrators.
• Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
• Participates in administrative and management meetings and attends other meetings as necessary.
• Develops and maintains records, reports, and files.
• Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
• Maintains good payer relationships.
• Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
• Ensures implementation of process improvements.
• Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Education

Bachelor’s Degree in Business, Healthcare Administration, Finance

Job description

Orlando Health Bayfront Hospital in St. Petersburg, FL, is seeking a Manager, Patient Access to oversee the on-site patient access operations across locations.

The role demands 4 years of patient access experience, plus 1 year in supervision, and a Bachelor's degree in Business, Healthcare Administration, Finance, or equivalent. You will develop goals, plan and direct department activities, implement policies, manage budgets and staff, and drive improvements to patient satisfaction and accounts