Outpatient Medicaid Eligibility Representative

The Revenue Group; Cleveland, Northern (OH, KY); Hybrid; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid Training

401(k) matching

PTO 10 days

8 Holidays

Referral Program

EAP

Growth & Continued Training

Dental & Vision insurance

Health insurance

Life insurance

Job summary

Hospital Referral Services is seeking an On-site/Remote Medicaid Eligibility Representative in Cleveland. After 4 weeks of training on site, the role becomes remote, requiring reliable internet at 100 Mbps+

The position involves outbound calls to screen patients for insurance eligibility, thorough documentation, and meeting performance targets while maintaining HIPAA compliance. EEO statements apply, with strong benefits and training offered.

Qualifications

• 1-3 years Dialer call center environment preferred – not required (minimum of 60 calls daily)
• 1-3 years of previous healthcare eligibility experience preferred – not required
• Ability to maintain confidentiality, customer service, and HIPAA knowledge
• Proficient PC skills including Microsoft Office and typing at least 40 WPM
• Must multi-task and manage time effectively
• High School Diploma or GED
• 7-year background check

Responsibilities

• Screening/interviewing patients for insurance eligibility in outbound dialer environment
• Providing thorough, efficient, and accurate documentation
• The Outpatient Medicaid Eligibility Representative is responsible for meeting goals and quality standards

Skills

Dialer call center

HIPAA compliance

Typing 40 WPM

English proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Internet research

Job description

Description

$14.00-$14.50 an hour based on experience plus monthly bonus up to $300 after 90 days

Hours

Monday - Friday 8:00am – 4:30pm (With a half hour lunch) and 2 company paid 15 min breaks

Position Details

• This position is remote upon completion of 4 weeks of training on site in Cleveland office! *
• You MUST have internet speed of 100MBps**

Who is Hospital Referral Services?

No one wakes up in the morning and says, "Today I want to go to the hospital". We are here to help when the unexpected happens. Hospital Referral Services Hospital Insurance Representative will help patients via phone to see what assistance programs the uninsured or underinsured may be eligible to receive.

We are looking for a self-motivated professional to add to our growing team. If helping people is something you enjoy, this may be the right job for you.

HRS's team of experts helps guide patients through the Medicaid process so the patient can focus on recovery.

Our employees voted us Top Workplaces 5 years in a row!

Responsibilities

• Screening/Interviewing patients for insurance eligibility in outbound dialer environment
• Providing thorough, efficient, and accurate documentation.
• The Outpatient Medicaid Eligibility Representative is responsible for meeting goals and quality standards through efficient and accurate work activities.

PM21

Requirements

Work Requirements

• 1-3 years Dialer call center environment preferred – not required (minimum of 60 calls daily)
• 1-3 years of previous healthcare eligibility experience preferred-not required
• Ability to maintain the highest level of confidentiality, customer service, and knowledge of HIPAA.
• Proficient personal computer skills including Microsoft Office – able to type at least 40 WPM
• The Outpatient Medicaid Eligibility Screener must have the ability to multi-task and have good time management skills.
• High School Diploma or equivalent (GED)
• 7-year background check

Training For The Outpatient Medicaid Eligibility Representative

• In office training will include HIPAA regulations, Revenue Group procedures, Medicaid eligibility, role-playing, client systems and procedures.
• In office floor training: This will include observation of veteran representatives and supervised calls.

Our Benefits

• 100% Paid Training
• 401(k) matching
• Paid Time off (PTO) – Up to 10 days your first year!
• 8 Paid Holidays – Including your birthday!
• Referral Program
• Employee Assistance Program (EAP)
• Growth & Continued Training
• Dental & Vision insurance
• Health insurance (including Long & Short-Term Disability)
• Life insurance (Company Paid)

EEO Statement

We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws.

PM21

Compensation details:

14-14.5 Hourly Wage

PI93e90c0e1473-25448-41759143