Outpatient Laboratory Coordinator

TriHealth; Montgomery (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Retirement plans

Job summary

TriHealth is seeking an Outpatient Lab Coordinator to lead daily operations in the Bethesda North Hospital lab. You will train and supervise lab assistants and couriers, coordinate inter-department workflows, and drive quality and compliance initiatives to ensure smooth patient care.

You will collaborate with registration, radiology, patient accounting, and courier services to resolve issues, order tests via LIS/HIS, review QA records, and maintain inventory while supporting staff development.

Qualifications

• High School Diploma or GED required.
• Formal Phlebotomy training preferred.
• Certified Phlebotomist with 1–2 years of healthcare customer service preferred.

Responsibilities

• Lead and train lab assistants and couriers.
• Coordinate daily operations and workflow across departments.
• Edit time records and manage compliance education and safety training.
• Order tests using LIS/HIS and review test orders for accuracy.
• Maintain QA records and inventory.

Skills

Team leadership

Patient service

Process improvement

Education

High School Diploma or GED

Formal Phlebotomy training

Certified Phlebotomist

Tools

LIS

HIS

Job description

Lead, Coordinate, and Make an Impact Across Outpatient Laboratory Services

Join TriHealth as an Outpatient Lab Coordinator and play a key role in supporting our patient care teams. In this leadership position, you'll coordinate daily operations, support and develop lab assistants and couriers, drive quality and compliance initiatives, and collaborate with departments across the organization to ensure a seamless patient experience.

If you're an organized, service-focused professional who enjoys leading teams, improving processes, and making a difference behind the scenes, you'll find meaningful work, growth opportunities, and a supportive team at TriHealth.

Location: Bethesda North Hospital at 10500 Montgomery Road, Cincinnati, OH 45242

Work Schedule:

• Full-Time (80 hours bi-weekly)
• Day shift
• Monday – Friday

Incentives & Benefits:

We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. For more information, please visit our benefits page: https://careers.trihealth.com/what-we-offer/benefits

Minimum Job Requirements:

• High School Diploma or GED or GED is required.
• Formal Phlebotomy training is preferred.
• Certified Phlebotomist 1-2 years of Customers Service in Healthcare is preferred.

Job Overview:

This position provides leadership and support for lab assistants and couriers. Trains, directs, schedules and assigns work. Coordinates employee departmental orientation, competency testing, compliance education, safety training, and other mandatory instruction. Edits employee time records. Works with department supervisors, lead techs, and other support service employees to develop efficient processes and procedures. Works with non-lab departments (e.g. registration, patient accounting, radiology, outside courier agency, etc.) to coordinate workflow and to troubleshoot and resolve issues. Order tests using LIS and HIS. Reviews test orders for accuracy and maintain QA records (submits monthly QA charts). Maintains inventory and orders supply.

Job Responsibilities:

• Ability to Prioritize/Organize/Handle Quantity of Work
• Accuracy/Quality/Completeness of Work
• Complex Assignments Received/Delegated/Completed
• Judgement Skills/Problem Solving Skills
• Overall Procedure Knowledge/Quality Assurance Knowledge – including documentation as needed
• The Lead Tech assumes duties and responsibilities of supervisor, when the supervisor is offsite or as delegated.

Working Conditions:

• Bending -
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Frequently
• Hearing: Conversation -
• Hearing: Other Sounds - Occasionally
• Interpersonal Communication - Frequently
• Kneeling - Rarely
• Lifting <10 Lbs. - Occasionally
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Rarely
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Occasionally
• Reading - Frequently
• Sitting - Frequently
• Standing - Frequently
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Frequently
• Use of Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Occasionally
• Visual Acuity: Near - Frequently
• Walking – Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Job keywords:

Lab Liaison Technician, Mobile Examiner, Patient Service Technician (PST), Phlebotomist Lab Assistant (Phlebotomist Laboratory Assistant), Phlebotomy Technician (Phlebotomy Tech), Registered Phlebotomist, Registered Phlebotomy Technician (RPT), Certified Medical Assistant (CMA), Chiropractor Assistant, Clinical Medical Assistant, Doctor's Assistant, Health Assistant, Ophthalmic Assistant, Ophthalmological Assistant, Optometric Assistant, Outpatient Surgery Assistant, Registered Medical Assistant (RMA)