Outpatient Care Coordinator

New Horizons of the Treasure Coast and Okeechobee; Vero Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Paid Time Off

Paid Holidays

Paid Training

Employee Assistance Program

Life Insurance

403b Retirement Plan

Student Loan Forgiveness

Job summary

New Horizons of the Treasure Coast and Okeechobee is seeking an Outpatient Care Coordinator to manage refill requests, resolve prescription issues, and ensure timely follow-up with providers and pharmacies. This role works with front office staff to support scheduling, patient communication, and overall clinic flow, while ensuring documentation is accurate and completed on time.

If you are organized, detail-oriented, and able to follow through in a fast-paced environment, we encourage you to

Qualifications

• High school diploma or equivalent required.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• 1–3 years of healthcare/outpatient experience preferred.

Responsibilities

• Welcome and assist clients in a professional and friendly manner
• When appropriately credentialed, may perform vital signs as directed
• Assist clients with telehealth appointments
• Ensures all medication-related calls are returned within one business day
• Ensures clients receive medications by managing refill requests, resolving prescription issues, and coordinating with providers and pharmacies, without making clinical decisions
• Coordinates client services in collaboration with outpatient psychiatric providers and staff
• Communicates with clients regarding appointments, medications, and follow-up needs
• Works with scheduling staff to arrange appointments
• Enter and maintain accurate information in the EHR
• Complete required forms and documentation
• Uses appropriate forms, both paper and electronic
• Complete FASAMS admissions and quarterly updates
• Ensures documentation is accurate, complete, and timely
• Perform other duties as assigned

Skills

Organizational skills

Attention to detail

Customer service

Communication

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Description

New Horizons is the largest mental health and addiction recovery provider on the Treasure Coast (and beyond), serving 15,000 children and adults annually through inpatient crisis services, 24-hour help line and mobile response team, and outpatient programs conveniently located across Indian River, Martin, Okeechobee and St. Lucie counties. In addition, New Horizons assists 22,000 students in area schools, and we work closely with the courts, law enforcement, jails, and hospitals to help improve the health of individuals and the quality of life in our community. Now under new management, New Horizons offers competitive pay, amazing benefits, and comprehensive training.

• Health Insurance (covers mental health)
• Dental Insurance
• Vision Insurance
• Disability Insurance (STD; LTD)
• Paid Time Off
• Paid Holidays
• Paid Training
• Employee Assistance Program
• Life Insurance
• Retirement plan (403b)
• School Loan Forgiveness (must meet federal criteria to qualify for PSLF Program). More information here: https://studentaid.gov/pslf/

Outpatient Care Coordinator

This role is responsible for managing refill requests, resolving prescription issues, and ensuring timely follow-up with providers and pharmacies. This position works in coordination with front office staff to support scheduling, patient communication, and overall clinic flow, while ensuring documentation is accurate and completed on time.

If you are organized, detail-oriented, and able to follow through in a fast-paced environment, we encourage you to apply and become part of a supportive, caring team dedicated to quality patient care.

As a Outpatient Care Coordinator, Your Responsibilities Include

• Welcome and assist clients in a professional and friendly manner
• When appropriately credentialed, may perform vital signs as directed
• Assist clients with telehealth appointments
• Ensures all medication-related calls are returned within one business day
• Ensures clients receive medications by managing refill requests, resolving prescription issues, and coordinating with providers and pharmacies, without making clinical decisions
• Coordinates client services in collaboration with outpatient psychiatric providers and staff
• Communicates with clients regarding appointments, medications, and follow-up needs
• Works with scheduling staff to arrange appointments
• Enter and maintain accurate information in the EHR
• Complete required forms and documentation
• Uses appropriate forms, both paper and electronic
• Complete FASAMS admissions and quarterly updates
• Ensures documentation is accurate, complete, and timely
• Perform other duties as assigned

Requirements

• High school diploma or equivalent required
• 1–3 years of experience in a healthcare, behavioral health, or outpatient setting
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Must pass Level 2 Background through DCF and AHCA Clearinghouse. For more information, click on the link: https://info.flclearinghouse.com

Preferred

• Experience with scheduling, referrals, insurance authorizations, or care coordination preferred
• Bilingual skills are a plus
• Associate’s or Bachelor’s degree preferred