Outlets Supervisor

Pyramid Global Hospitality; Denver (CO); On-site; USD 32,000 - 33,000; Full time

Job summary

Pyramid Global Hospitality is seeking an Outlets Supervisor in the Food and Beverage department at the DoubleTree Denver. You will lead service at Grounded, the Hub, Characters, and Knife & Board, ensuring quality, efficiency, and guest satisfaction while supervising team members.

The ideal candidate has 2-3 years of F&B experience with supervisory responsibilities, strong leadership, attention to detail, and the ability to work evenings, weekends and holidays.

Qualifications

• 2-3 years of experience in F&B with previous supervisory experience.
• Flexible scheduling including evenings, weekends and holidays.
• Strong leadership and organizational skills.
• Good problem-solving and guest-service skills.

Responsibilities

• Oversee F&B service in Grounded, the Hub, Characters, and Knife & Board; resolve employee and guest issues.
• Handle cash and accounting procedures.
• Demonstrate knowledge of F&B products, ingredients, beer, wine, and liquor.
• Train and guide staff on service standards and procedures.
• Maintain cleanliness and health & safety standards in the F&B operation.
• Assist management with scheduling, payroll, orders, and meetings.
• Fill in for other roles as needed.
• Lead by example to motivate associates to meet standards.

Skills

Leadership

Problem-solving

Attention to detail

Scheduling

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

About Our Property

At the DoubleTree Hotel by Hilton Denver we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree by Hilton Hotel Denver with Pyramid Hotel Group can mean for you!

What You Will Have An Opportunity To Do

We are looking for a highly motivated and analytical individual to join our team as an Outlets Supervisor in our Food and Beverage department. This individual is a proactive solution seeker, they lead by example, don’t settle for the normal, and continuously encourage and engage their team members. They will assist in providing the leadership required to achieve the fiduciary and quality goals for the Food and Beverage operation. They will ensure the effective and efficient operation of all facets of the Food and Beverage operation, while improving on the current model and be responsible for managing in a manner consistent with the mission, operating philosophy, standards, and values of DoubleTree by Hilton Denver and Pyramid Global Hospitality.

Your Role

• Oversee F&B service in Grounded, the Hub, Characters, and Knife & Board. Resolve employee and guest-related problems. Detect and act upon guest inebriation as trained.
• Use proper cash handling and accounting procedures.
• Display and utilize knowledge of F&B products, including menu, ingredients, beer, wine, and liquor.
• Display and utilize guest service skills, and provide training and guidance to staff on service standards and procedures.
• Ensure the effective maintenance and cleanliness of the F&B operation, performing general cleaning to adhere to health and safety standards.
• Assist management with beverage controls and other administrative tasks such as scheduling, payroll, ordering, attending mandatory meetings.
• Perform in the capacity of any position supervised as needed.
• Demonstrate positive leadership characteristics, inspiring associates to meet and exceed standards.
• Perform all other duties deemed necessary by management.

What are we looking for?

• Able to stand and walk for extended periods.
• Ability to perform tasks that require bending, stooping, reaching and lifting items up to 50 pounds.
• 2-3 years of experience in F&B with previous supervisory experience.
• Flexible scheduling including evenings, weekends and holidays.
• Strong attention to detail and problem-solving skills.
• Strong leadership and organizational skills.

Compensation

$23.00

$24.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.