Outlet Supervisor

Sonesta International Hotels Corporation; San Juan (PR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Pharmacy, Dental, and Vision Insurance

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Job summary

A leading hotel chain is seeking an Outlet Supervisor in San Juan, PR. The role focuses on managing food and beverage operations, ensuring guest satisfaction, and maintaining quality standards. Ideal candidates will have at least two years of supervisory experience and a preferred degree in Hotel Administration. The position offers a variety of benefits, including medical insurance and vacation time, in a collaborative work environment.

Qualifications

• Bachelor’s degree in Hotel Administration or Business Administration preferred.
• Two years of previous supervisory experience preferred.
• Ability to speak, read, and write fluent English.
• Proficiency in budgeting, profit/loss concepts, percentages, and variances.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions.
• Manage the daily execution of food and beverage operations.
• Monitor inventory and order replenishments efficiently.
• Monitor inventory and reorder replenishments promptly to maintain supplies.
• Control food and beverage costs and ensure proper storage and minimization of waste.

Skills

Customer service

Team management

Inventory management

Mathematical skills

Variances

Education

Bachelor’s degree in Hotel Administration or related field

Tools

Microsoft Office

Opera systems

Job description

Outlet Supervisor page is loaded## Outlet Supervisorlocations: Royal Sonesta San Juan, PRtime type: Full timeposted on: Posted Todayjob requisition id: R-0070203**We’re Sonesta International Hotels.** The 8th largest hotel company in the U.S.—and growing fast.An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.**Together We Thrive**—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.**Job Description Summary**The Outlet Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering all areas of the Food Service. The Outlet Supervisor is responsible for preparing the hotel for the day’s business. The Outlet Supervisor's focus is on guest and associate satisfaction, expense control and product and service quality and will lead to their contribution to the overall goals of the hotel.**Job Description*** **DUTIES AND RESPONSIBILITIES:*** Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.* Ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.* Manage both the daily execution of breakfast, evening social and the pour food and beverage operation, to ensure standards of operation and quality and guest satisfaction are maintained.* Ensure the convenience store is stocked and maintained in an orderly and appealing manner.* Monitor inventory and order replenishments in a timely and efficient manner.* Purchase and/or requisition for the inventory to ensure adequate minimum and maximum stocks of all food, beverage, material, and equipment.* Monitor and control food and beverage costs and ensure procedures are followed to ensure the security and proper storage of food and beverage products, inventory, and equipment and to minimize waste.### **QUALIFICATIONS AND REQUIREMENTS:**Bachelor’s degree in Hotel Administration, Business Administration or related field preferred. Two years of previous supervisory experience preferred. Ability to speak, read, and write fluent English, other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances. Problem solving, reasoning, motivating, organizational and training abilities. Ability to prioritize and organize work assignments. Experience with Microsoft Office and Opera systems is a plus. Valid driver’s license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility**Additional Job Information/Anticipated****Pay Range****Benefits**Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:* Medical, Pharmacy, Dental, and Vision Insurance* 401(k) Retirement Plan with Company Match* Paid Vacation and Sick Days* Paid Funeral Leave* Sonesta Hotel Discounts* Educational Assistance* Paid Parental Leave* Referral Incentive* Doctor Clinic* Sick Incentive* Development Programs* Milestone (Years of Service) Incentive* Employee Cafeteria* Company Paid Life Insurance* Company Paid Short-Term and Long-Term Disability Insurance* Various Employee Perks and Discounts**Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.****Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.**At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us.