Outlet Store Leader

RH (Restoration Hardware); Vernon Hills (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

RH (Restoration Hardware) Outlets redefine luxury value in home furnishings with crafted pieces and curated experiences across North America and Europe. We seek an Outlet Store Leader to set strategy, drive execution, and empower cross-functional teams to deliver extraordinary customer experiences in a fast-paced environment.

The role emphasizes building a positive, performance-driven culture, guiding talent from hiring to development, maintaining brand standards, and ensuring operations meet

Qualifications

• 5+ years of leadership experience in retail (home furnishings preferred).
• Strong leadership and communications skills to guide Team Members.
• Exceptional analytical, problem-solving and decision-making abilities.
• Commitment to Quality with meticulous attention to detail.
• Proficiency with Mac OS, iOS, MS Office and Google apps.

Responsibilities

• Lead, coach, and inspire teams to create a positive, dynamic, and performance-driven culture.
• Foster a People First environment by addressing team needs and supporting growth and well-being.
• Oversee hiring, development, performance management, and career transitions with Field Leadership.
• Ensure visual presentation aligns with brand standards and quality expectations.
• Champion profit protection through risk management, security, cash controls, and inventory.
• Identify and communicate business opportunities to drive extraordinary results.
• Support initiatives and rollouts as the business shifts and grows.
• Represent the RH brand with integrity and professionalism.

Skills

Leadership

Communications

Analytical thinking

Problem solving

Attention to detail

Tools

Mac OS

iOS

Microsoft Office

Google Apps

Job description

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

RH is seeking an Outlet Store Leader to provide strategic and operational leadership across all aspects of the business, developing and empowering cross-functional teams to deliver unexpected and extraordinary customer experiences. The ideal candidate will be a visionary leader with a passion for inspiring teams, a commitment to Quality, and the skill to execute with precision in a dynamic, fast-paced environment. This role sets the strategy, drives execution, and creates a high-energy culture where teams are empowered to do the right thing.

YOUR RESPONSIBILITIES

• Lead, coach, and inspire teams to create a positive, dynamic, and performance-driven culture
• Foster a People First environment by proactively addressing team needs, removing obstacles, and partnering with Field Leadership and the People Team to support growth, performance, and well-being
• Guide all aspects of Team Member lifecycle decisions, from hiring and development to performance management and career transitions, in partnership with Field Leadership and the People Team.
• Ensure visual presentation aligns with brand standards and supports the Outlet vision for quality, safety, and operational excellence
• Champion profit protection across risk management, security, cash controls, inventory management, and internal audits
• Identify, analyze, and communicate business opportunities to drive extraordinary results
• Support, implement, provide follow-up and feedback for all initiatives and rollouts as the business shifts and changes
• Represent the RH brand with integrity, professionalism, and personal presentation

OUR REQUIREMENTS

• 5+ years of leadership experience in retail, preferably in home furnishings
• Strong leadership and communications skills, with the ability to inspire and guide our Team Members
• Exceptional analytical, problem-solving and decision-making skills
• Commitment to Quality with meticulous attention to detail
• Proficiency with Mac operating systems, iOS devices, Microsoft Office and Google applications
• Travel periodically, including extended trips as needed
• Flexibility to work a dynamic schedule across all operational hours

PHYSICAL REQUIREMENTS

• Lift and move items up to 50 lbs, using proper equipment and safety techniques
• Maneuver throughout the sales floor and stockroom
• Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing