Outlet Store Leader

RH; San Rafael (CA); Sur place; USD 80 000 - 110 000; Plein temps

Résumé du poste

RH seeks an Outlet Store Leader to provide strategic and operational leadership across all aspects of the business. You will develop and empower cross-functional teams to deliver exceptional customer experiences, maintain brand standards, and drive profitability in a fast-paced retail environment.

The ideal candidate leads with vision, focuses on quality, and executes with precision. Flexibility for dynamic hours and travel is required to support multiple outlets across North America and Europe.

Qualifications

• 5+ years of leadership experience in retail, preferably in home furnishings
• Strong leadership and communications skills to inspire Team Members
• Exceptional analytical and problem-solving abilities
• Commitment to quality and meticulous attention to detail
• Proficiency with Mac OS, iOS devices, Microsoft Office and Google applications

Responsabilités

• Lead, coach, and inspire teams to create a dynamic, performance-driven culture
• Foster a People First environment supporting growth, performance, and wellbeing
• Oversee hiring, development, performance management, and transitions with Field Leadership
• Ensure visual presentation aligns with brand standards and supports quality and safety
• Drive risk management, cash controls, inventory management, and audits
• Identify and communicate business opportunities to achieve extraordinary results
• Support initiatives and feedback during organizational changes
• Represent the RH brand with integrity and professionalism

Connaissances

Team leadership

Operational excellence

People management

Analytical/problem-solving

Retail leadership

Outils

Mac OS

Microsoft Office

Google Workspace

iOS devices

Description du poste

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

RH is seeking an Outlet Store Leader to provide strategic and operational leadership across all aspects of the business, developing and empowering cross-functional teams to deliver unexpected and extraordinary customer experiences. The ideal candidate will be a visionary leader with a passion for inspiring teams, a commitment to Quality, and the skill to execute with precision in a dynamic, fast-paced environment. This role sets the strategy, drives execution, and creates a high-energy culture where teams are empowered to do the right thing.

YOUR RESPONSIBILITIES

• Lead, coach, and inspire teams to create a positive, dynamic, and performance-driven culture
• Foster a People First environment by proactively addressing team needs, removing obstacles, and partnering with Field Leadership and the People Team to support growth, performance, and well‑being
• Guide all aspects of Team Member lifecycle decisions, from hiring and development to performance management and career transitions, in partnership with Field Leadership and the People Team.
• Ensure visual presentation aligns with brand standards and supports the Outlet vision for quality, safety, and operational excellence
• Champion profit protection across risk management, security, cash controls, inventory management, and internal audits
• Identify, analyze, and communicate business opportunities to drive extraordinary results
• Support, implement, provide follow-up and feedback for all initiatives and rollouts as the business shifts and changes
• Represent the RH brand with integrity, professionalism, and personal presentation

OUR REQUIREMENTS

• 5+ years of leadership experience in retail, preferably in home furnishings
• Strong leadership and communications skills, with the ability to inspire and guide our Team Members
• Exceptional analytical, problem-solving and decision-making skills
• Commitment to Quality with meticulous attention to detail
• Proficiency with Mac operating systems, iOS devices, Microsoft Office and Google applications
• Travel periodically, including extended trips as needed
• Flexibility to work a dynamic schedule across all operational hours

PHYSICAL REQUIREMENTS

• Lift and move items up to 50 lbs, using proper equipment and safety techniques
• Maneuver throughout the sales floor and stockroom
• Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing