Outlet Store Leader

RH; Dublin (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

RH is seeking a dynamic retail leader to guide store teams in delivering an elevated shopping experience. The role focuses on coaching staff, aligning with brand standards, and driving business results across the outlet network.

The ideal candidate brings 5+ years of retail leadership, strong communication, and a keen eye for quality and operational excellence. The position requires flexibility to work across operational hours, travel as needed, and a commitment to People First initiatives.

Qualifications

• 5+ years of leadership experience in retail.
• Strong leadership and communications skills to inspire teams.
• Exceptional analytical, problem-solving and decision-making abilities.
• Commitment to Quality with meticulous attention to detail.
• Proficiency with Mac operating systems, iOS devices, Microsoft Office and Google applications.

Responsibilities

• Lead, coach, and inspire teams to create a positive, performance-driven culture.
• Foster a People First environment by addressing team needs and supporting growth.
• Guide all team member lifecycle decisions in partnership with Field Leadership and People Team.
• Ensure visual presentation aligns with brand standards and outlet vision.
• Champion profit protection across risk management, security, and inventory controls.
• Identify and communicate business opportunities to drive results.
• Support initiatives and rollouts as the business evolves.
• Represent the RH brand with integrity and presentation.

Skills

Leadership

Communication

Analytical thinking

Attention to detail

Tech savvy

Travel

Flexibility

Tools

MacOS

iOS

Microsoft Office

Google apps

Job description

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

YOUR RESPONSIBILITIES

• Lead, coach, and inspire teams to create a positive, dynamic, and performance-driven culture
• Foster a People First environment by proactively addressing team needs, removing obstacles, and partnering with Field Leadership and the People Team to support growth, performance, and well-being
• Guide all aspects of Team Member lifecycle decisions, from hiring and development to performance management and career transitions, in partnership with Field Leadership and the People Team.
• Ensure visual presentation aligns with brand standards and supports the Outlet vision for quality, safety, and operational excellence
• Champion profit protection across risk management, security, cash controls, inventory management, and internal audits
• Identify, analyze, and communicate business opportunities to drive extraordinary results
• Support, implement, provide follow-up and feedback for all initiatives and rollouts as the business shifts and changes
• Represent the RH brand with integrity, professionalism, and personal presentation

OUR REQUIREMENTS

• 5+ years of leadership experience in retail, preferably in home furnishings
• Strong leadership and communications skills, with the ability to inspire and guide our Team Members
• Exceptional analytical, problem-solving and decision-making skills
• Commitment to Quality with meticulous attention to detail
• Proficiency with Mac operating systems, iOS devices, Microsoft Office and Google applications
• Travel periodically, including extended trips as needed
• Flexibility to work a dynamic schedule across all operational hours

PHYSICAL REQUIREMENTS

• Lift and move items up to 50 lbs, using proper equipment and safety techniques
• Maneuver throughout the sales floor and stockroom
• Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing