Outlet Server - Rise

004 Seminole Casino Brighton; United States; On-site; USD 17,000 - 34,000; Full time

Job summary

004 Seminole Casino Brighton is seeking a hospitality professional to provide outstanding service to guests in a lively casino restaurant. You will assist with menu and beverage selections, present specials, and maintain high standards of cleanliness and safety.

The role emphasizes salesmanship, strong customer service, and knowledge of wine and table service etiquette. Applicants should be able to handle busy conditions and varied shifts in a casino environment.

Qualifications

• High School Diploma or GED.
• Familiarity with food, beverage, and wine service.
• Knowledge of table service procedures and etiquette.
• Excellent customer service skills.
• Must be able to obtain and maintain licenses/certifications per regulations.
• Typically two years of table service experience.

Responsibilities

• Provides superior customer service to internal and external customers.
• Greets guests and informs them of daily specials and wine options.
• Assists guests with menu and beverage selection with product knowledge.
• Ensures guest satisfaction through quality checks and responsive service.
• Maintains neat, sanitary appearance and safety standards.
• Anticipates guest needs and handles guest requests.
• Performs inventories and other duties as assigned.
• Performs tableside cooking and presents items, pours wines.
• Transporting trays and moving items up to 20 pounds.
• Reviewing documentation and taking orders accurately.
• Stand for an eight-hour shift and work varied schedules.

Skills

Customer service

Salesmanship

Wine knowledge

Table service

Education

High School Diploma or GED

Job description

Benefits

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Job Description

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for serving food and beverages in accordance to company standards.

Essential Job Functions

• Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc.
• Assists guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge.
• Ensures guest satisfaction through food quality checks and responsiveness to guest complaints.
• Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
• Anticipates, identifies, and provides for guest needs.
• Performs inventories and other duties as assigned.
• Performs tableside cooking, salad entrées, desserts and presents, opens and pours wines.
• Ability to transport trays and/or plates throughout the restaurant, which may weigh up to 20 pounds, as well as serve food items and beverages.
• Ability to review and comprehend all necessary documentation.
• Ability to take orders, recite specials, and point specific items out on the menu to customers.
• Ability to stand throughout an eight-hour shift.
• Ability to effectively and efficiently move throughout the restaurant and the kitchen area.
• Ability to communicate effectively with customers and all levels of employees.
• Must be flexible to work varying shifts and time schedules as needed.
• This position works in an environment that is subject to varying levels of smoke, crowds, and noise, the severity of which depends upon customer volume.
• Machines and equipment used, but not limited to, include coffee machine, beverage dispenser, microwave, toaster, and Point-of Service System.

Qualifications

• High School Diploma or GED
• Familiarity with food, beverage, and wine service.
• Knowledge of table service procedures and table etiquette.
• Excellent customer service skills.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• These skills and abilities are typically acquired through two years’ table service experience.

Work Environment

May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy.

Closing Requirements

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen

Company Culture and Diversity

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!