Outlet Server - HRC Waikiki

141 Hard Rock Cafe International (STP) Inc; Honolulu (HI); On-site; USD 35,000 - 52,000; Full time

Job summary

141 Hard Rock Cafe International (STP) Inc. is seeking a friendly and energetic Server to guide guests through the Hard Rock experience.

You will take orders, run food, handle payments, check IDs, and demonstrate strong product knowledge while delivering memorable, high-energy service in a fast-paced, iconic environment.

Maintain a clean station, upsell with confident recommendations, and collaborate with team to ensure smooth service from opening to closing shifts.

Qualifications

• Experience taking orders and serving food
• Cash handling and POS transactions
• Verify identifications for guests under 30
• Knowledge of alcohol service and responsible service
• Excellent communication and upselling skills
• Maintain clean and organized station
• Open/close and side duties
• Direct guests to areas and restrooms

Responsibilities

• Take guests’ orders and run food.
• Handle cash & other payment forms.
• Make proficient sales transactions using a POS system.
• Check IDs for guests who appear under 30.
• Demonstrate knowledge of all menu items.
• Upsell with proven techniques.
• Maintain a clean and organized station.

Skills

Guest service

Cash handling

POS system

Alcohol service

Upselling techniques

Communication

Multitasking

Product knowledge

Table maintenance

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description: Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision‑maker, entertainer, memorabilia curator and musician (at heart).

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

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Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!