Outlet Server - HRC Waikiki

Hard Rock Hotel & Casino Ottawa; Honolulu (HI); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Cafe Ottawa is seeking an energetic Server to guide guests through a memorable dining experience. You will take orders, run food, handle payments, and provide excellent service while maintaining knowledge of the menu and promotions.

This role emphasizes guest engagement, teamwork, and following safety standards to ensure a positive atmosphere for all guests and staff.

Qualifications

• High school diploma or GED is required.
• Ability to stay calm in a fast-paced environment.
• Strong communication and customer-service skills.

Responsibilities

• Take guests' orders accurately.
• Run food and assist with service tasks.
• Handle cash and other payments; use the POS system.
• Verify IDs and ensure responsible alcohol service.
• Provide product knowledge and courtesy to guests.
• Upsell and suggest menu items to enhance the experience.

Skills

Customer service

Communication

Multitasking

Sales skills

Education

High School diploma or GED

Tools

POS system

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Responsibilities:

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Education and Certifications:

• High School diploma or GED equivalents.
• Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers’ card (i.e., California law requires this).

Skills:

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

Physical Demands:

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

Additional Requirements:

• In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.
• Practicing all general safety standards.
• Maintaining a well-groomed appearance (“having a plan”).
• Following all uniform guidelines.
• Recycling products, where possible.
• Maintaining HRC’s 5 core Values and Mission Statement.
• Your Cafe may cross-train the Server and the Busser positions.