Outlet Server - Hard Rock Cafe

Hard Rock Hotel & Casino Ottawa; Indiana; On-site; USD 17,000 - 25,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking an Outlet Server to deliver personalized service, greet guests, suggest menu items, and manage multiple tasks with a friendly, confidential approach. You will know hotel facilities, events, and local attractions to wow guests consistently.

Maintain sanitation standards, assist in opening/closing duties, and work with team across all Food & Beverage areas. Prior Casino F&B experience and good English communication are preferred.

Qualifications

• Must have flexible schedule.
• High School diploma or GED preferred.
• Ability to read and write English required.
• Must have good communication skills and maintain friendly personable attitude at all times.
• Two years’ guest service experience in a family or formal dining environment.
• Casino Food & Beverage experience preferred.

Responsibilities

• Greet each guest and provide superior guest service at all COMPANY Food and Beverage operations.
• Maintain pleasant and courteous attitude.
• Complete all opening and closing duties.
• Assist bussers in setting tables with clean dishes and flatware.
• Present menu to guest, suggest courses, drinks, and answer questions about food prep.
• Take drinks and food orders; ensure timely service.
• Knowledge of house and call liquor.
• Serve meals according to etiquette; work in family or formal settings.
• Check quality after each course and re-fill drinks as needed.
• Maintain cleanliness of ashtrays and public areas.
• Transport dish cart and stock stations; assist in clearing tables.
• Handle payment processing and cashiering procedures.
• Adhere to sanitation standards per Indiana law and COMPANY policies.

Skills

Customer service

Communication skills

English proficiency

Education

High School diploma or GED

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

Under the supervision of the Assistant Manager, Restaurant an Outlet Server provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring all guests are consistently wowed. An Outlet Server will stay informed and know all hotel/casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Greet each guest and provide superior guest service at for all COMPANY Food and Beverage operations.
• Must maintain pleasant and courteous attitude.
• Complete all opening and closing duties.
• Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
• Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.
• Offer drinks and take food and beverage order.
• Have basic knowledge of all house and call liquor.
• Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.
• Check for quality after each course.
• Re‑fill all drinks when needed.
• Maintain clean ashtrays.
• Buss tables as needed.
• Remove all dirty dishes and glassware from the guest’s tables during and after each course.
• Totals bill, presents check, collects settlement, and takes payment to cashier.
• Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
• Transport dish cart to and from service station/steward’s station.
• Stock server stations with all necessary items.
• Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.
• Re‑supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
• Adhering to sanitation standards as outlined by Indiana State Law and COMPANY.
• Maximizing profit and guest satisfaction through effective costs controls.
• Adhere to all three-star standards.
• Work considerately with team members from all departments.
• Check out with supervisor before leaving at the end of your shift.
• Other departmental related duties and assignments as directed by management.

NON-ESSENTIAL FUNCTIONS:

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Must be willing to work a flexible schedule.
• High School diploma or G.E.D. equivalency preferred.
• Ability to read and write English required.
• Must have good communication skills and maintain friendly personable attitude at all times.
• Two years’ guest service experience in a family or formal dining environment.
• Casino Food & Beverage experience preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.
• Ability to lift and carry up to 25 lbs.
• Must have the ability to withstand noisy and smoke filled environments.
• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.