Host/Cashier - Food Hall

Hard Rock Casino Rockford; Rockford (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Casino Rockford is seeking a Dining Services Associate responsible for cleaning and maintaining wares, kitchens, and service areas in alignment with Food & Beverage goals. You will welcome guests, escort to seats, and ensure accurate transactions while upholding safety and sanitation standards.

Requirements include a high school diploma or GED, strong math and English skills, and at least two years of guest service in a family or formal dining setting.

Qualifications

• High School diploma or GED preferred, with strong math skills.
• Must read and write English well.
• Two years of guest service experience in dining settings.
• Casino Food & Beverage experience preferred.

Responsibilities

• Maintain cleanliness of dining areas and wares.
• Welcome guests and escort to seats, manage reservations.
• Handle cash, present checks and process settlements.
• Assist with opening/closing side duties and reports.
• Follow alcohol policies and maintain safety standards.
• Know events and assist management with duties.

Skills

Guest service

Mathematical skills

English literacy

Team mentorship

Education

High School diploma or GED

Tools

Cash handling procedures

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas. The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and objectives.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Welcome every guest in order to improve guest satisfaction and to promote positive gust relations.
• Escort guests to their tables/booths in a courteous and friendly manner.
• Practice and observe the safety rules and regulations in all dining areas.
• Responsible for all comps and reservation sheets.
• Run all the required reports for the server, the micro’s cashier report and the batch report from the credit card machine.
• Present check and collect settlement for all necessary items.
• Serve efficiently between 25-35 guests per half-hour.
• Complete all opening and closing side duties.
• Stock areas with all necessary items, during the shift at well as the end of the shift.
• Maintain cleanliness of all dining areas.
• Ring all financial transactions accurately.
• Follow all policies and procedures regarding alcohol.
• Responsible for abiding to all cash handling policies and procedures.
• Pick up and return bank and revenue to and from cage or cash room.
• Accurately verify all banks received and returned from cage or cash room.
• Take reservations when necessary.
• Be knowledgeable of events.
• Other departmental related duties and assignments as directed by management.

NON-ESSENTIAL FUNCTIONS:

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• High School diploma or G.E.D. equivalency preferred. Must have strong mathematical skills. Ability to read and write English required. Two years' guest service experience in a family or formal dining environment. Casino Food & Beverage experience preferred

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Must have the ability to anticipate guest and employee needs.
• Must have good communication skills and maintain friendly personable attitude at all times.
• Two years' guest service experience in a family or formal dining environment.
• Casino Food & Beverage experience preferred.

ABILITY TO:

• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.
• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.
• Ability to lift and carry up to 25 lbs.
• Must have the ability to withstand noisy and smoke-filled environments.