Outlet Server - Hard Rock Cafe

Hard Rock Hotel & Casino Ottawa; Bristol (TN); On-site; USD 2,800 - 34,000; Full time

Job summary

Hard Rock Casino Bristol in Bristol, TN is seeking a Restaurant Server who delivers exceptional, personalized service to guests and VIPs. Under supervision, you will greet guests, present menus, take orders, and ensure prompt, attentive service while maintaining confidentiality and a professional appearance.

You will work with Food & Beverage teams, manage multiple tasks, stay informed about casino facilities and events, and handle payments at the end of shifts.

Qualifications

• Two years of guest service experience in a family or formal dining environment.
• Ability to read and write English and maintain a friendly, professional attitude.
• Excellent communication skills and a willingness to work flexible schedules.

Responsibilities

• Greet guests and provide superior guest service at all casino Food & Beverage operations.
• Present menus, take orders, and suggest drinks and food pairings.
• Maintain cleanliness and organization of server stations and dining areas.
• Transport and stock service areas and assist bussers as needed.
• Adhere to sanitation standards and company three-star standards.

Skills

Guest service experience

Excellent communication

English reading/writing

Education

High School diploma or GED

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY:

Under the supervision of the Supervisor - F&B, a Restaurant Server provides exceptional personalized service and ensures all guest's needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Server will stay informed and know all Casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Greet each guest and provide superior guest service at for all company Food and Beverage operations.
• Must maintain pleasant and courteous attitude.
• Complete all opening and closing duties.
• Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
• Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.
• Offer drinks and take food and beverage order.
• Have basic knowledge of all house and call liquor.
• Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.
• Check for quality after each course.
• Refill all drinks when needed.
• Maintain clean ashtrays.
• Buss tables as needed.
• Remove all dirty dishes and glassware from the guest's tables during and after each course.
• Totals bill, presents check, collects settlement, and takes payment to cashier.
• Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
• Transport dish cart to and from service station/steward's station.
• Stock server stations with all necessary items.
• Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.
• Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
• Adhering to sanitation standards as outlined by State Law and company.
• Maximizing profit and guest satisfaction through effective costs controls.
• Adhere to all three-star standards.
• Work considerately with team members from all departments.
• Check out with supervisor before leaving at the end of your shift.
• Other departmental related duties and assignments as directed by management.

NON-ESSENTIAL FUNCTIONS:

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Must be willing to work a flexible schedule.
• High School diploma or G.E.D. equivalency preferred.
• Ability to read and write English required.
• Must have good communication skills and maintain friendly personable attitude at all times.
• Two years' guest service experience in a family or formal dining environment.
• Casino Food & Beverage experience strongly preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must have valid Food Handlers Card, Liquor License, and Gaming Badge when working.
• Ability to lift and carry up to 25 lbs.
• Must have the ability to withstand noisy and smoke filled environments.
• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

PAY RANGE:

$2 - $25/Hourly