Outlet Sales Associate - Cleveland Outlet

Brobston Group LLC; Cleveland (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

The Outlet Sales Associate at Brobston Group LLC delivers exceptional, personalized customer service in a luxury home furnishings outlet environment. This role engages customers on the sales floor, communicates product features and benefits, and helps drive store performance through relationship-driven selling.

The associate maintains brand presentation standards and supports efficient sales transactions while representing the RH aesthetic and ensuring a seamless checkout experience for guests

Qualifications

• 1+ years of retail experience, preferably in home furnishings.
• Proven track record of exceeding sales objectives.
• Proficiency with Mac OS, iOS, Microsoft Office, and Google apps.
• Ability to lift up to 50 lbs and perform prolonged standing.

Responsibilities

• Represent the brand through professional communication and a brand-reflective presence
• Proactively engage and educate customers on products, features, and craftsmanship to support informed purchases
• Develop and maintain expert knowledge of the assortment, services, and policies
• Ensure merchandise presentation and store appearance reflect the RH aesthetic
• Accurately and efficiently process sales transactions and support overall store sales goals

Skills

Retail experience

Relationship-driven selling

Brand presentation

Customer service

Tools

Mac OS

iOS devices

Microsoft Office

Google apps

Job description

Summary

The Outlet Sales Associate delivers exceptional, personalized customer service in a luxury home furnishings outlet environment. This role engages customers on the sales floor, communicates product features and benefits, and helps drive store performance through relationship-driven selling. The associate maintains brand presentation standards and supports efficient sales transactions.

Responsibilities

• Represent the brand through professional communication and a brand-reflective presence
• Proactively engage and educate customers on products, features, and craftsmanship to support informed purchases
• Develop and maintain expert knowledge of the assortment, services, and policies
• Ensure merchandise presentation and store appearance reflect the RH aesthetic
• Accurately and efficiently process sales transactions and support overall store sales goals

Requirements

• 1+ years of retail experience, preferably in home furnishings
• Proven track record of exceeding sales objectives through relationship-driven selling
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications
• Ability to lift and move items up to 50 lbs and perform prolonged standing, bending, stooping, kneeling, and other physical tasks