Outlet Retail Supervisor - Lead Team & Store Ops

Evergreen Goodwill of Northwest Washington; Everett (WA); On-site; USD 28,929 - 38,572; Full time

Benefits offered by this job

Health plan including medical, dental,

Employer-paid life/AD&D and long-term

Paid time off and holidays

Job summary

Evergreen Goodwill of Northwest Washington is seeking an Outlet Retail Supervisor to assist the Outlet Retail Manager at the Everett Outlet. You will oversee merchandise rotations, supervise staff, and ensure smooth daily operations in a fast-paced retail environment.

The role requires a high school diploma, 1–2 years retail and supervisory experience, and familiarity with time-keeping software. Proficiency with Microsoft Word, Excel, Outlook and Teams is valued, along with strong communication

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience preferred.
• 1–2 years in a retail environment desired.
• Proficiency with Microsoft Word, Excel, Outlook and Teams beneficial.

Responsibilities

• Schedule and assign one or more employees to complete retail operational requirements.
• Instruct, coach and identify training needs for staff.
• Interview, assist with hiring, evaluate and discipline employees as needed.
• Maintain clear communication with Store Manager and ensure customer satisfaction.
• Maintain a clean and safe work environment; enforce safety practices.
• Perform Sales Associate duties as needed and support store operations.

Skills

Retail supervision

Team leadership

Communication

Microsoft Word/Excel/Outlook/Teams

Time-keeping software

Education

High school diploma or equivalent

Tools

Time-keeping software

Job description

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: Outlet Retail Supervisor

Salary: $23.97

FLSA Status: Non-Exempt

Reports to: Outlet Manager

Supervises: Outlet Retail Associates

Location: Everett Outlet

About The Position

The Outlet Retail Supervisor assists the Outlet Retail Manager in the operation of the Outlet. Responsible for maintaining an optimum level of merchandise rotations.

Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Complete retail operational requirements by scheduling and assigning one or more employees.
• Set expectations, instruct, coach and identify training needs.
• Interview, assist with hiring, evaluate and discipline employees.
• Resolve workplace problems by addressing issues that impact employee performance and productivity.
• Prepare reports by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Promote productivity by following up with employees on work results.
• Maintain clear communication with Store Manager.
• Maintain a clean work environment.
• Build and maintain internal and external customer satisfaction.
• Perform the functions of Sales Associate when needed.
• Maintain orderly operations of the store in the absence of the manager.
• Operate mechanical equipment as assigned (Balers, tipper, and Electronic Conveyor Belt)
• Contribute to team effort by accomplishing related results as needed.
• Uphold safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; reports any potential hazards or accidents.
• Perform any other duties as assigned.
  
  

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

• High school diploma or equivalent.
• Minimum 1-2 years’ experience in retail environment.
• Minimum 1-2 years supervisory experience.
• Familiar with time-keeping software.
  
  

Certificates, Licenses, or Registrations: N/A

Computer/Technology Skills

• Proficiency with Microsoft Word, Excel, and Outlook and Teams.
• Ability to learn new technology and software as related to the job.
  
  

Physical Abilities

While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 30-40 pounds and to operate computer systems. Developed fine motor control (grasp, handle, manipulate objects with fingers; frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; standing for long periods of time; Able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Extended standing on hard surfaces; ability to operate heavy machinery is a safe and responsible manner. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities

• Organizing, sorting, categorizing, counting, adding, subtracting
• Problem solving
• Strong verbal and written communication skills
• Analyzing and interpreting data
• Prioritization
• Attention to detail
• Time management and multi-tasking
  
  

Work Environment

Warehouse environment, temperature varies, loud noises, occasional crowds. Exposure to dust. Must be able to work a flexible schedule.

Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship Program
• Career Advancement Opportunities
• Paid Job Training
  
  

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.