Outlet Front of House Manager

Moxy-Washington,-Dc-Downtown; Washington (District of Columbia); On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Medical, dental, vision

401(k) with match

Paid vacation & holidays

Travel discounts

Professional development

Career growth

Job summary

Moxy Washington, DC Downtown is seeking an Outlet Front of House Manager to oversee the daily front-of-house operations across Rosa's Diner and Lucha Rosa. You’ll lead from the floor, support your team during service, and partner with hotel leadership to ensure hospitality excellence.

The role requires hands-on leadership, 3+ years in FOH management, staffing, guest relations, and a passion for memorable guest experiences. Competitive pay and benefits are offered.

Qualifications

• 3+ years of progressive front-of-house or restaurant management experience.
• Experience leading and developing FOH teams.
• Strong knowledge of restaurant service, guest relations, and daily operations.
• Excellent communication, organization, and problem-solving skills.

Responsibilities

• Lead daily FOH operations for Rosa's Diner and Lucha Rosa, including opening/closing procedures.
• Maintain a welcoming, energetic environment with genuine hospitality.
• Coach and develop servers, hosts, bartenders, and support staff.
• Oversee scheduling, labor management, and workload during busy service.

Skills

FOH Management

Staff Development

Guest Experience

Communication

Scheduling

Job description

Great restaurants are remembered for more than what's on the plate.

They're remembered for the server who made you feel like a regular. The bartender who knew exactly what to pour. The taco everyone talked about. The brunch that turned into an afternoon. And most importantly, the team that made every visit feel effortless.

At Moxy Washington, DC Downtown, food and beverage is at the heart of the guest experience. We're looking for an energetic, hospitality-driven Outlet Front of House Manager to oversee the daily front-of-house operations of Lucha Rosa and Rosa's Diner.

If you're a hands-on leader who loves developing people, creating memorable guest experiences, and keeping a busy restaurant running smoothly, this is an opportunity to make your mark.

What You'll Lead

As the Outlet Front of House Manager, you'll be responsible for the day-to-day guest experience across Rosa's Diner and Lucha Rosa. You'll lead from the floor, support your team during service, and work closely with hotel and restaurant leadership to ensure exceptional hospitality and operational excellence.

You'll be responsible for:

• Leading daily front-of-house operations for Rosa's Diner and Lucha Rosa, including opening and closing procedures.

• Creating a welcoming, energetic environment where guests receive genuine and memorable hospitality.

• Hiring, training, coaching, and developing front-of-house team members, including servers, bartenders, hosts, and support staff.

• Setting clear expectations for service standards, professionalism, teamwork, and guest engagement.

• Being highly visible on the floor and actively supporting the team during busy service periods.

• Managing reservations, table assignments, pacing, guest flow, and overall dining room operations.

• Monitoring service throughout each shift and addressing guest needs, concerns, and recovery opportunities promptly and professionally.

• Conducting pre-shift meetings and communicating daily priorities, specials, promotions, and operational updates.

• Supporting labor management, scheduling, and staffing levels to meet business demands while maintaining service standards.

• Monitoring sales, labor, and operational performance and communicating opportunities to leadership.

• Maintaining high standards for cleanliness, organization, food and beverage service, and overall presentation.

• Working closely with the culinary team to ensure smooth communication between the kitchen and front of house.

• Supporting special events, promotions, private dining, and hotel-related activations.

• Ensuring compliance with health, safety, sanitation, alcohol service, and company policies.

• Building relationships with repeat guests and creating an environment that encourages guests to return.

• Jumping in wherever needed - whether that's running food, helping the bar, greeting guests, or supporting the team through a busy service.

Who You Are

You're a hands-on hospitality leader who understands that great restaurants are built on great people and great experiences.

You're comfortable leading from the front, making decisions in a fast-paced environment, and holding yourself and your team accountable while maintaining a positive and welcoming culture.

You'll be successful if you have:

• 3+ years of progressive front-of-house or restaurant management experience, preferably in an upscale restaurant, hotel, lifestyle concept, or high-volume dining environment.

• Experience leading and developing front-of-house teams.

• Strong knowledge of restaurant service, guest relations, and day-to-day operations.

• Excellent communication, organization, and problem-solving skills.

• The ability to remain calm and professional in a fast-paced environment.

• Experience with scheduling, labor management, and basic restaurant financials preferred.

• A genuine passion for hospitality and creating memorable guest experiences.

• A positive, energetic leadership style and a willingness to lead by example.

• The ability to coach, motivate, and hold team members accountable.

• Flexibility to work a varied schedule, including evenings, weekends, holidays, and high-volume periods.

• TIPS/Alcohol Service certification and Food Safety certification preferred or willingness to obtain.

Why Moxy?

Moxy is anything but ordinary.

We're social you'll have the opportunity to shape the guest experience at two distinctive dining concepts while developing a. We're playful. We're design-driven. We blur the line between hotel and neighborhood gathering place, creating experiences that guests remember long after checkout.

As our Outlet Front of House Manager, you'll have the opportunity to shape the guest experience at two distinctive dining concepts while developing a talented hospitality team and growing your career within a dynamic hotel environment.

What We Offer

• Competitive salary of $55,000-$63,000 per year

• Annual bonus opportunity, if applicable

• Comprehensive medical, dental, and vision coverage

• 401(k) with company match

• Paid vacation and holidays

• Marriott travel discounts at hotels around the world

• Professional development and advancement opportunities

• Opportunities for career growth within hotel and food & beverage operations

• A collaborative culture that values innovation, authenticity, teamwork, and great hospitality

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online