Outlet 1 Food Server I

Hei Hotels Inc.; Savannah (GA); On-site; USD 12,000 - 22,000; Full time

Benefits offered by this job

Medical & Dental plans

Vision insurance

Paid time off (vacation/sick/holiday)

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a guest-focused server for The Kimpton Brice Hotel in Savannah. You will ensure exceptional service, greet guests, handle orders, and collaborate with team members to deliver a flawless guest experience.

Responsibilities include taking clear orders, managing the POS, and promoting menu items while adhering to alcohol service rules and safety standards. The role requires reliability and strong communication.

Qualifications

• Maintain a professional appearance and manner at all times.
• Be a team player and help coworkers.
• Basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of appropriate table settings, service ware and menu items.
• Remember and promote the variety of menu items.
• Ability to transport large trays up to 30lbs.
• Operate beverage equipment as required.
• Operate POS procedures to pre-check orders and close out checks.
• Strong verbal and written communication skills and adaptable communication style.
• Able to interact effectively with supervisors, coworkers, guests and patrons.

Responsibilities

• Check station for setup and cleanliness before, during and after shift.
• Greet guests and explain specials or promotions.
• Record and confirm guest orders to ensure accuracy.
• Input orders into POS so the kitchen receives details.
• Deliver orders to guests with accuracy and proper condiments.
• Adhere to state, federal and corporate requirements for serving alcohol.
• Replenish beverages and check guest satisfaction.
• Promote desserts and specialty coffees as requested.
• Present the check promptly and complete transactions.
• Maintain regular attendance and be available to work as scheduled.
• Perform other job-related duties as assigned.

Skills

Professional appearance

Team player

Food & beverage knowledge

Table settings & service ware

Menu item knowledge

Lift heavy trays (30lbs)

Operate beverage equipment

POS system operation

Verbal & written communication

Adapt communication to audience

Job description

About Us

At the Kimpton Brice Hotel, we take a great pride in creating a vibrant and welcoming atmosphere that blends Southern charm with modern sophistication. Our stunning design, luxurious amenities, and highly personalized service are all crafted with one goal in mind- to make every guest feel at home in the heart of Savannah. Savannah's picturesque streets, rich history, and warm hospitality serve as the perfect backdrop for your carrer. With its blend of art, culture, and renowed cuisine, this city is sure to inspire you both inside and outside of the hotel. As part of the Kimpton famiily, you'll join a culture that values creativity, inclusivity, and genuine connections. We believe in cultivating and environment where everyone has the opportunity to thrive and grow, and we're committed to supporting your personal and professional development. Additionally, as an associate at the Kimpton Brice, you 'll enjoy the competitive compensation, benefits , and PTO programs offered by HEI Hotels & Resorts. Our team members also benefit from a comprehensive range of perks, including health and wellness packages, robust retirement plans, travel benefits, product and service discounts, and so much more. Come join a team where passion, creativity, and Southern hospitality meet, and take the next steps in your career with us at The Kimpton Brice.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Maintain a professional appearance and manner at all times.
• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.