Outfitter III

yeticoolers; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

YETI is seeking a Customer Experience Specialist (Outfitter) to deliver world-class service and own complex customer interactions across phone, email, and social channels. You will resolve advanced inquiries, guide product education, manage returns, and assist with orders and VIP requests.

You’ll act as a trusted resource and embody our commitment to quality and adventure. Join a fast-paced, cross-functional team that values responsiveness, empathy, and ownership.

Qualifications

• High school diploma required; college coursework preferred.
• Retail or consumer goods experience is a plus.
• Experience with CRM tools and Microsoft Office.
• Strong communication and multitasking abilities.

Responsibilities

• Deliver world-class service to every customer across channels.
• Respond promptly and professionally by phone, email, and social media.
• Own and resolve advanced inquiries including education and troubleshooting.
• Assist with warranty claims, returns, and order support.
• Provide inventory guidance and fulfillment support.
• Approve custom artwork and quotes for orders.
• Offer VIP assistance and personalized customer care.
• Represent YETI with integrity in public-facing formats.

Skills

CRM tools

Multichannel support

Attention to detail

Leadership by example

Education

High school diploma

College coursework preferred

Tools

CRM software

Excel

Job description

About the Role

As a Customer Experience Specialist (Outfitter), you'll be a trusted expert and problem-solver, delivering exceptional service and embodying our commitment to quality, innovation, and adventure. You'll take full ownership of complex customer interactions, elevate team performance through example, and flex across a wide range of responsibilities to meet evolving business needs.

This role is ideal for someone who thrives in a fast-paced environment, embraces variety, and takes pride in being the go-to resource— the Swiss Army knife of the Customer Experience team.

What You'll Do

• Deliver world-class service to every YETI customer, every time.
• Respond promptly and professionally across channels-phone, email, and social media-with warmth, clarity, and confidence.
• Own and resolve advanced customer inquiries, including: Product education and troubleshooting
• Warranty claims, returns, and order support
• Inventory and fulfillment guidance
• Custom artwork approvals and quotes
• VIP order placement and personalized customer assistance
• Handle escalated situations with empathy, precision, and a highly personalized touch.
• Represent the YETI brand with integrity and enthusiasm in public-facing formats.
• Respond to public customer reviews with professionalism, empathy, and brand-aligned messaging.
• Moderate customer-uploaded images and text for custom drinkware to ensure alignment with YETI's brand standards and content policies.
• Listen actively and empathetically to understand customer needs and deliver tailored solutions.
• Provide thorough follow-up when issues require deeper investigation or coordination.
• Solve complex or unique customer challenges with creativity and accountability.
• Lead by example in achieving team KPIs and productivity goals.
• Identify and champion improvements to customer-facing resources (website, printed materials) and internal tools (SOPs, FAQs, job aids).
• Execute high-impact assignments with minimal direction and maximum ownership.
• Collaborate cross-functionally to bring the customer voice into broader business initiatives.
• Act as a "Swiss Army knife" for the Customer Experience team-flexing across functions, channels, and priorities to meet evolving business needs.

What You Bring

• High school diploma required; college coursework or technical training preferred
• Retail or consumer goods experience is a plus
• Basic proficiency in CRM tools and Microsoft Office (Excel, Word, Outlook)
• Proven ability to lead by example and positively influence team culture
• Comfortable flexing across multiple channels, systems, and priorities
• Skilled multitasker with strong attention to detail and follow-through
• Basic understanding of order management and accounting principles
• Analytical mindset with a passion for understanding customer trends
• Adaptable, proactive, and driven to exceed expectations in every interaction

Why You'll Love Working Here

At YETI, you'll be part of a team that values grit, ownership, and the relentless pursuit of excellence. You'll have the opportunity to make a real impact on our customers, our brand, and your own career.

YETI Applicant Privacy Notice

YETI welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation in order to apply for a job, please contact us at [e-mail].

YETI is proud to be an Equal Opportunity Employer.

Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD.

Find out more about our commitment to DE&I at yeti.com/esg.html.

All applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.