Outfitter Development Specialist (Polaris Adventures)

Polaris Inc; Plymouth (MN); On-site; USD 60,000 - 79,000; Full time

Benefits offered by this job

Profit sharing

401(k) matching

Health benefits

Job summary

Polaris Inc. is seeking an Outfitter Development Specialist to onboard and engage Outfitters within Polaris Adventures.

You will guide partners from contract signing through launch, monitor risk signals, and coordinate across service, fleet, and technology teams to drive adoption and long-term value. The role requires relationship building, education, and data-informed problem solving, with travel up to 10% for events.

Qualifications

• Bachelor's degree in business, communications, education, hospitality, tourism, or a related field preferred.
• Minimum of 3 years of experience in customer success, relationship management, training, onboarding, event coordination, or a related field.
• Strong relationship-building, communication, and customer service skills.
• Experience facilitating training sessions, presentations, or educational programs.
• Proven ability to manage multiple projects and priorities simultaneously.
• Strong problem-solving and critical-thinking skills.
• Experience creating educational content and customer-facing resources.
• Proficiency with Microsoft Teams, SharePoint, Planner, and related business applications.
• Ability to work independently while collaborating effectively across teams.
• Passion for outdoor recreation and customer engagement.
• Willingness to travel up to 10% as needed to support events and Outfitter engagement activities.
• This position is not eligible for sponsorship.

Responsibilities

• Manage a portfolio of approximately 20 at-risk Outfitters across multiple regions by monitoring network health indicators, identifying signs of risk or disengagement, and determining when accounts should enter or exit at-risk status.
• Conduct discovery conversations to identify root causes affecting performance, then develop action plans with Outfitters and Regional Account Managers and track progress against agreed-upon commitments.
• Recommend practical and creative solutions to improve business performance, raise complex issues, and coordinate support from internal experts to reduce Outfitter fallout and strengthen network retention.
• Lead new Outfitter onboarding from contract signing through launch by managing timelines, readiness checklists, required milestones, onboarding calls, training sessions, and one-on-one coaching.
• Monitor new Outfitters during their first 90 days, identify launch-readiness gaps, coordinate resources, and reinforce program requirements, operational expectations, available resources, and ongoing engagement.
• Identify education needs using Outfitter feedback, network trends, performance data, and business priorities, and collaborate with subject matter experts across Service, Fleet, Offering, Regional Account Management, Account Service Representatives, and Technology Development.
• Develop, facilitate, maintain, and improve webinars, workshops, guides, best-practice resources, training materials, and other learning tools based on engagement data and participant feedback.
• Support local, regional, and national Outfitter events by coordinating educational experiences, facilitating sessions and discussions, supporting activities, and gathering attendee feedback for future improvements.
• Support the adoption of new program initiatives, products, processes, and tools while maintaining accurate records, tracking reports, and documentation.
• Use MPWR Suite, Microsoft Teams, SharePoint, Planner, and event management platforms to support program execution, monitor engagement and participation trends, and communicate findings to leadership.

Skills

Customer Success

Relationship Management

Training & Onboarding

Event Coordination

Communication

Problem Solving

Education

Bachelor's degree in business, communications, education, hospitality, tourism, or related field

Tools

Microsoft Teams

SharePoint

Planner

Job description

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Position Overview

Reporting to the Program Relationship Manager, the Outfitter Development Specialist is a primary resource for Outfitter onboarding, education, engagement, and retention within the Polaris Adventures network. In this role, you will build proactive relationships, guide new partners from contract signing through launch, and support established Outfitters that are at risk of disengagement. The position works across regional account management, service, fleet, offering, account service, and technology teams to coordinate resources, develop learning experiences, and improve program adoption. This opportunity combines relationship management, education, data-informed problem solving, and event support to help Outfitters launch successfully and realize long-term value from their partnership with Polaris Adventures.

Key Responsibilities

• Manage a portfolio of approximately 20 at‑risk Outfitters across multiple regions by monitoring network health indicators, identifying signs of risk or disengagement, and determining when accounts should enter or exit at‑risk status.
• Conduct discovery conversations to identify root causes affecting performance, then develop action plans with Outfitters and Regional Account Managers and track progress against agreed‑upon commitments.
• Recommend practical and creative solutions to improve business performance, raise complex issues, and coordinate support from internal experts to reduce Outfitter fallout and strengthen network retention.
• Lead new Outfitter onboarding from contract signing through launch by managing timelines, readiness checklists, required milestones, onboarding calls, training sessions, and one‑on‑one coaching.
• Monitor new Outfitters during their first 90 days, identify launch‑readiness gaps, coordinate resources, and reinforce program requirements, operational expectations, available resources, and ongoing engagement.
• Identify education needs using Outfitter feedback, network trends, performance data, and business priorities, and collaborate with subject matter experts across Service, Fleet, Offering, Regional Account Management, Account Service Representatives, and Technology Development.
• Develop, facilitate, maintain, and improve webinars, workshops, guides, best‑practice resources, training materials, and other learning tools based on engagement data and participant feedback.
• Support local, regional, and national Outfitter events by coordinating educational experiences, facilitating sessions and discussions, supporting activities, and gathering attendee feedback for future improvements.
• Support the adoption of new program initiatives, products, processes, and tools while maintaining accurate records, tracking reports, and documentation.
• Use MPWR Suite, Microsoft Teams, SharePoint, Planner, and event management platforms to support program execution, monitor engagement and participation trends, and communicate findings to leadership.

Desired Competencies

• Customer Focus: You prioritize the needs of internal or external customers and use feedback and data to improve outcomes, processes, or experiences.
• Communication: You clearly convey information, ideas, and expectations to diverse audiences, adjusting your message to ensure understanding and alignment.
• Problem Solving: You identify issues, assess root causes, and implement practical solutions that balance speed, quality, and risk.

Qualifications

• Bachelor's degree in business, communications, education, hospitality, tourism, or a related field preferred.
• Minimum of 3 years of experience in customer success, relationship management, training, onboarding, event coordination, or a related field.
• Strong relationship‑building, communication, and customer service skills.
• Experience facilitating training sessions, presentations, or educational programs.
• Proven ability to manage multiple projects and priorities simultaneously.
• Strong problem‑solving and critical‑thinking skills.
• Experience creating educational content and customer‑facing resources.
• Proficiency with Microsoft Teams, SharePoint, Planner, and related business applications.
• Ability to work independently while collaborating effectively across teams.
• Passion for outdoor recreation and customer engagement.
• Willingness to travel up to 10% as needed to support events and Outfitter engagement activities.
• This position is not eligible for sponsorship.

The starting pay range for Minnesota is $60,000 to $79,000 per year; individual pay and placement within the range depend on factors including education, experience, knowledge, skills, and geography, and it is not common to start at the high end or top of the range.

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market‑leading profit‑sharing plan that is fundamental to our pay‑for‑performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high‑quality product line‑up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side‑by‑side off‑road vehicles; Sportsman® all‑terrain off‑road vehicles; military and commercial off‑road vehicles; snowmobiles; Slingshot® moto‑roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry‑leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com

EEO Statement

Polaris Inc. is an Equal Opportunity Employer and will make all employment‑related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800-765-2747 or [e-mail]. To read more about employment discrimination protection under U.S. federal law, see: Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).

EEO/AA/M/F/Vets/Disabled