Outdoor Ski Gate Agent — Free Lift Pass

Sugarloaf Mountain Corporation; Carrabassett Valley (ME); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Free lift pass

Discounts at resort F&B and retail

Discounted lessons and rentals

Nordic trails access

Discounted passes at partner resorts

Job summary

Sugarloaf Mountain Corporation seeks friendly Ticket Checkers for the coming winter season in Maine. This outdoor role involves greeting guests, assisting at lift gates, and resolving RFID/ticket issues with a customer-first attitude.

Starting wages are $18–$19 per hour, with full-time and part-time shifts available. Candidates should be 18+, have a HS diploma, and be able to work weekends/holidays in a busy mountain environment.

Qualifications

• High school diploma or equivalent required.
• Excellent guest service and communication skills.
• Comfortable using technology and troubleshooting RFID/ticketing issues.
• Dependable, flexible, and able to work at different lift gates.
• Weekend and holiday availability required.
• Must be 18 years or older.

Responsibilities

• Monitor RFID ticketing system while greeting guests and providing friendly service.
• Troubleshoot ticket, pass, and RFID issues and escalate unresolved problems to supervisors.
• Become familiar with Sugarloaf’s trails, facilities, events, and mountain layout to confidently answer guest questions.
• Develop knowledge of Sugarloaf policies, ticket products, and guest information.
• Provide courteous, professional assistance and maintain a positive guest presence in a busy environment.
• Work closely with other resort departments to ensure a seamless guest experience.

Skills

Guest service

Customer interaction

Tech troubleshooting

Flexibility

Weekend availability

Education

High school diploma or equivalent

Tools

RFID system

Ticketing software

Job description

Sugarloaf Mountain Corporation seeks friendly Ticket Checkers for the coming winter season in Maine. This outdoor role involves greeting guests, assisting at lift gates, and resolving RFID/ticket issues with a customer-first attitude.

Starting wages are $18–$19 per hour, with full-time and part-time shifts available. Candidates should be 18+, have a HS diploma, and be able to work weekends/holidays in a busy mountain environment.