Outdoor Service Coordinator

Kirkwood Fence; Valley Park (MO); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Kirkwood Fence in Valley Park, MO is seeking an Outdoor Service Coordinator to streamline client communication and coordinate with Sales, Production, and design teams. This in-person role focuses on organizing tasks, managing permits, and ensuring accurate documentation and payments.

You will book estimates via phone, chat, and email, maintain CRM records, and be the primary contact for customers to create a smooth workflow.

Qualifications

• Experience using Microsoft Office Suite or equivalent software.
• Strong typing and data-entry skills with accuracy.
• Excellent communication skills to interact with clients and team members.

Responsibilities

• Collaborate with Sales and Production teams for all divisions.
• Provide excellent customer service to develop loyalty and enhance reputation.
• Process and collect payments in the database.
• Work with municipalities through the permit process.
• Attend weekly Customer Service & Production meetings.
• Book estimates for Design Specialists via phone, chat and email.
• Maintain job documentation including contracts, permits, and change orders.
• Record customer interactions in the CRM system and keep records up to date.
• Be the primary contact for customers to streamline the process.

Skills

Customer service

Communication

Microsoft Office

Typing / Data entry

Team collaboration

Problem solving

Tools

CRM system

Database

Job description

# Outdoor Service CoordinatorValley Park, MO 63088## OverviewSalary Range$21.00Position TypeFull TimeCategoryAdmin - Clerical## DescriptionWe are seeking a dedicated and organized Outdoor Service Coordinator to join our team. This role is pivotal in ensuring seamless communication between clients and internal teams while providing exceptional service to enhance customer satisfaction. The Outdoor Services Coordinator will manage and oversee specific aspects of the job process within the Kirkwood Fence, Artisan Gate, Indian Creek Ironworks & Bergfeld Recreation. This role involves organizing tasks, communicating with customers, and going the second mile for our customers. This is a detail-oriented, highly organized, and capable of multitasking in a fast-paced environment.## QualificationsResponsibilities· Collaborate with the Sales and Production teams for both divisions.· Provide excellent customer service to develop customer loyalty, enhancing the brand's reputation, and driving business success.· Collect and process all payment types in Database.· Work with multiple municipalities throughout the permit process.· Attend weekly Customer Service & Production L-10 meetings.· Book estimate for Design Specialists via phone, chat, and email.· Work as a team with all division Coordinators.· Maintain job documentation, including contract, permits & change orders.· Address inquiries and resolve issues in a timely and professional manner.· Communicate effectively and courteously with customers, colleagues, and supervisors.· Record details of customer interactions in the company's database or CRM system.· Be the contact person for the Customer and ensure a streamline process.Experience· Proven experience with Microsoft Office Suite.* Ability to learn and adapt to new software quickly.* Strong typing and data entry skills.* Excellent communication skills to interact with clients and team members professionally.* Ability to problem-solve and make decisions in a fast-paced environment.Join us as a Service Coordinator where you can make an impact while working in a dynamic environment dedicated to enhancing outdoor spaces!Job Type: Full-timeBenefits:· 401(k)* Dental insurance* Health insurance* Paid time off* Vision insuranceWork Location: In person