Outdoor Retail Sales & Service Pro

Recreational Equipment, Inc.; Santa Cruz (CA); On-site; USD 24,000 - 27,000; Full time

Job summary

REI Co-op in Santa Cruz is seeking a Store Sales Specialist to share knowledge, make recommendations, and engage with customers daily. You will help facilitate transactions, promote memberships, and keep floor merchandise organized while staying ahead of product trends.

The role supports an inclusive, outdoor-loving culture and offers growth through training and teamwork. Strong communication and relationship-building skills are valued, along with flexibility for varying shifts.

Qualifications

• Store retail experience preferred.
• Enjoys communicating and building relationships with customers.
• Open to feedback and diverse viewpoints to support the business.
• Uses judgment to solve problems and make solid recommendations.
• Sets goals, prioritizes work, and meets deadlines.
• Organizes resources to keep plans on track and informs teammates.

Responsibilities

• Assist customers with questions about products and memberships.
• Maintain store visual standards with management and sales leads.
• Participate in REI Sales & Service Training and promote REI goods and services.
• Support store pickup and processing of products.
• Follow REI loss prevention and safety procedures.
• Work a flexible schedule based on business needs.
• Perform additional duties as assigned.

Skills

Store retail experience

Communication & relationship building

Feedback openness

Problem solving

Goal setting & prioritization

Time management

Team collaboration

Influence others

Job description

REI Co-op in Santa Cruz is seeking a Store Sales Specialist to share knowledge, make recommendations, and engage with customers daily. You will help facilitate transactions, promote memberships, and keep floor merchandise organized while staying ahead of product trends.

The role supports an inclusive, outdoor-loving culture and offers growth through training and teamwork. Strong communication and relationship-building skills are valued, along with flexibility for varying shifts.