Outdoor Recreation Program Leader | Community Impact

City of Durham; University Estates (NC); On-site; USD 53,000 - 59,000; Full time

Job summary

City of Durham’s Parks and Recreation department is seeking a paraprofessional program and operations coordinator to support outdoor recreation programming, facility use, registrations, and customer service. The role emphasizes community impact and hands-on program delivery.

Responsibilities include scheduling, opening/closing facilities, preparing reports, training staff, and assisting with marketing and promotions. A strong focus on safety and customer service is essential.

Qualifications

• Associate’s degree in recreation, leisure services, or a related field.
• Two years of recreation services experience in area of assignment.
• Valid, unrestricted NC driver’s license or willing to obtain within 60 days of hire.
• Must obtain Adult and Pediatric First Aid/CPR/AED with Anaphylaxis and Epinephrine Auto Injector Certification within six months.
• Bachelor’s degree in recreation or a related field.
• Experience using recreation software systems.
• Ability to successfully pass state-required background checks.

Responsibilities

• Develops programs; schedules facility use; opens and closes facilities; collects fees; provides customer service; registers participants; prepares records and reports; conducts program instruction.
• Trains, leads, and assists with hiring and evaluating part-time staff; provides facility oversight including maintenance and safety; assists with marketing and promotions.
• Assists with planning outdoor recreation; conducts surveys; instructs participants; monitors program expenses.
• Assists with facility supervision and inventory coordination; coordinates with maintenance staff to resolve issues; ensures safety and proper working conditions.
• Performs office, program, and customer support operations; responds to inquiries, processes payments, deposits, and transports patrons as assigned.
• Plans and facilitates Outdoor Recreation programs; coordinates with program assistants; conducts program evaluations.
• Checks shared inbox daily; responds to inquiries and field trip requests; schedules field trips and sends reminders.

Skills

Customer service

Program coordination

Education

Associate’s degree in recreation, leisure services, or a related field

Bachelor’s degree in recreation or a related field

Job description

City of Durham’s Parks and Recreation department is seeking a paraprofessional program and operations coordinator to support outdoor recreation programming, facility use, registrations, and customer service. The role emphasizes community impact and hands-on program delivery.

Responsibilities include scheduling, opening/closing facilities, preparing reports, training staff, and assisting with marketing and promotions. A strong focus on safety and customer service is essential.