Front Desk - Optimist Community Center

City-of-Raleigh-N; Raleigh (NC); In loco; USD 31.000 - 42.000; Tempo pieno

Descrizione del lavoro

City of Raleigh Recreation Leaders serve as the face of the community center, delivering excellent customer service and supporting daily operations. You help with registrations, rentals, and program activity, while maintaining records and ensuring safety and cleanliness.

Training in First Aid/CPR will be provided. Ideal candidates have prior customer service experience and are capable of lifting at least 30 lbs; recreation experience is a plus, and staff may supervise in the absence of full-time

Competenze

• Experience in a customer service setting is required.
• Experience in a recreation setting is a plus.
• Ability to lift at least 30 lbs.

Mansioni

• Oversee and direct daily program and staff activities.
• Provide outstanding customer service to patrons.
• Manage registrations and facility/shelter rentals; collect fees per policy.
• Maintain records using Excel, Word, and RecTrac; general filing.
• Assist with cleaning and preparing attendance reports.
• Supervise check-in/check-out for programs; give feedback on goals and objectives.
• Create activity schedules and distribute promotional information.

Conoscenze

Customer service

Cash handling

Team supervision

Strumenti

Excel

Word

RecTrac Software

Descrizione del lavoro

As a Recreation Leader, you will be the face of the community center, providing excellent customer service and an exceptional experience for all patrons daily. You will be responsible for processing transactions, responding to questions about our park and programs, answering questions regarding our department, as well as assisting staff with activities when needed. Recreation Leaders are considered essential staff and can supervise a facility in the absence of a full-time staff member. Recreation Leaders assist recreation facility directors and assistant directors in the overall management and operation of the facility and recreation programs. This position requires an extensive amount of training, including First Aid/CPR, Safety, and overall departmental review, which will be provided.

Oversee and/or direct daily program and staff activities. Provide outstanding customer service when assisting the public through various communication methods. Be familiar with the facility and the city programs. Responsible for program registrations, facility, and shelter rentals. Proper collection and handling of fees in accordance with the City of Raleigh's cash handling policies and procedures. Maintain records using Excel, Word, and RecTrac Software, and general filing. Help maintain and clean the facility as needed. Prepare attendance reports and distribute evaluations to patrons. Supervise check-in/check-out procedures of programs. Provide feedback regarding program goals and objectives. Create activity schedules. Develop and distribute promotional and marketing information.

Candidate must be at least 18 years of age and have experience working in a customer service setting. Experience in a recreation setting is a plus. This position requires the ability to move around and be able to lift at least 30 lbs.

Positions in this class typically require Climbing, Balancing, Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Seeing, Pushing and Pulling, Lifting, Fingering, Grasping, Feeling, Talking, Hearing and Repetitive Motions. Subject to environmental conditions as activities occur inside and outside.