Outdoor Lawn & Garden Customer Service Associate

Lowe's (old); Orangeburg (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health options

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Associate Discount 10%

Track to the Trades program

Job summary

Lowe’s is hiring a Customer Service Associate in New York to warmly welcome customers, help them find products, and deliver expert service across home improvement departments. You’ll assist with merchandise, load items as needed, and ensure orders are fulfilled accurately and on time.

The role involves standing for long periods, lifting up to 25 pounds, and potentially training in other store areas to enhance customer experience. Bilingual ability and trade-certifications are a plus.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Bi-lingual skills (preferred)
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) (preferred)

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail tech experience

Basic arithmetic

Physical stamina

Bilingual skills (preferred)

Tools

Smartphones & tablets

Job description

Lowe’s is hiring a Customer Service Associate in New York to warmly welcome customers, help them find products, and deliver expert service across home improvement departments. You’ll assist with merchandise, load items as needed, and ensure orders are fulfilled accurately and on time.

The role involves standing for long periods, lifting up to 25 pounds, and potentially training in other store areas to enhance customer experience. Bilingual ability and trade-certifications are a plus.