Outdoor Gear Specialist — Customer Experience Pro

Recreational Equipment, Inc.; Bozeman (MT); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement savings plan

Paid time off

Job summary

REI Co-op in Bozeman, MT is seeking a Store Sales Specialist to help customers find the right outdoor gear and share knowledge about products and memberships. You will contribute to our 100% customer satisfaction by facilitating transactions and keeping the floor merchandised.

Bring your passion for the outdoors, strong communication, and ability to work a flexible schedule. You will join a team that values inclusion, training, and helping people enjoy the outdoors with confidence.

Qualifications

• Store retail experience preferred.
• Ability to work a flexible schedule.
• Strong communication and relationship-building skills.
• Open to feedback and diverse viewpoints.

Responsibilities

• Assist customers with questions about products, memberships, and including special tickets sales.
• Maintain visual standards with store management, merchandising, and sales leads.
• Engage in REI Sales & Service Training and promote REI goods and services.
• Support store pick-up, including receiving and processing products.
• Follow REI loss prevention and safety procedures.
• Ability to work a flexible schedule based on business needs.
• Additional duties as assigned.

Skills

Customer service

Relationship building

Feedback oriented

Problem solving

Time management

Prioritization

Team collaboration

Education

Retail experience preferred

Job description

REI Co-op in Bozeman, MT is seeking a Store Sales Specialist to help customers find the right outdoor gear and share knowledge about products and memberships. You will contribute to our 100% customer satisfaction by facilitating transactions and keeping the floor merchandised.

Bring your passion for the outdoors, strong communication, and ability to work a flexible schedule. You will join a team that values inclusion, training, and helping people enjoy the outdoors with confidence.