Outdoor Gear Sales Specialist — Customer Experience Pro

REI; Durango (CO); On-site; USD 2,110,000 - 2,392,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement savings plan

Accrued time off

Job summary

REI is seeking a Store Sales Specialist to help customers find products, share knowledge, and promote memberships, delivering REI's 100% customer satisfaction guarantee. You will help keep the floor merchandised, assist with pickup, and stay ahead of trends with product knowledge.

Join a team that values authentic service, open communication, and a flexible schedule to support outdoor enthusiasts from checkout to checkout. Enjoy benefits and a culture built around inclusion and growth.

Qualifications

• Store retail experience preferred.
• Strong communication and relationship-building skills.
• Open to feedback and different viewpoints.
• Good business sense and sound judgment.
• Ability to make solid recommendations from diverse sources.
• Sets goals and priorities to deliver quality work.
• Organizes resources and updates plans to meet deadlines.
• Engages and influences colleagues to achieve goals.

Responsibilities

• Assist customers with questions about products and memberships.
• Maintain store visuals with management and leads.
• Engage in REI Sales & Service Training and promote REI goods.
• Support store pick-up, including receiving and processing products.
• Follow REI loss prevention and safety procedures.
• Ability to work a flexible schedule based on business needs.
• Additional duties as assigned.

Skills

Store retail experience

Communication skills

Feedback openness

Business judgment

Decision making

Prioritization

Resource organization

Influence others

Job description

REI is seeking a Store Sales Specialist to help customers find products, share knowledge, and promote memberships, delivering REI's 100% customer satisfaction guarantee. You will help keep the floor merchandised, assist with pickup, and stay ahead of trends with product knowledge.

Join a team that values authentic service, open communication, and a flexible schedule to support outdoor enthusiasts from checkout to checkout. Enjoy benefits and a culture built around inclusion and growth.