Outdoor Gear Concierge & Sales Specialist

REI; Tigard (OR); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement savings plan

Accrued time off

Job summary

REI is hiring a Store Sales Specialist to help create great outdoor experiences by sharing knowledge, recommending products, and engaging with customers daily. You’ll process transactions, promote memberships, keep merchandise organized, and stay ahead of trends by leveraging product expertise.

The role emphasizes relationships, feedback, problem solving, and prioritization to deliver 100% customer satisfaction and a welcoming, inclusive store environment.

Qualifications

• Store retail experience (preferred).
• Enjoys communicating and building relationships, both inside and outside the organization.
• Open to feedback and other viewpoints in the spirit of supporting the business.
• Uses business understanding, innovative thinking, and sound judgment to solve problems.
• Makes solid recommendations by combining information from various sources.
• Produces quality work by setting effective goals and establishing priorities.
• Organizes and uses resources to meet deadlines, keeps others in the loop about plans and progress.
• Engages and influences others to accomplish worthwhile organizational goals.

Responsibilities

• Assist customers with questions about products, memberships, and including special tickets sales.
• Maintain visual standards with store management, merchandising, and sales leads.
• Engage in REI Sales & Service Training and promote REI goods and services.
• Support store pick-up, including receiving and processing products.
• Follow REI loss prevention and safety procedures.
• Ability to work a flexible schedule based on business needs.
• Additional duties as assigned.

Skills

Store retail experience

Communication

Openness to feedback

Business judgment

Recommendation skills

Goal setting

Time management

Influence others

Job description

REI is hiring a Store Sales Specialist to help create great outdoor experiences by sharing knowledge, recommending products, and engaging with customers daily. You’ll process transactions, promote memberships, keep merchandise organized, and stay ahead of trends by leveraging product expertise.

The role emphasizes relationships, feedback, problem solving, and prioritization to deliver 100% customer satisfaction and a welcoming, inclusive store environment.