Outcome Customer Engineer, Retail, Google Cloud

Google; Sunnyvale (CA); On-site; USD 127,000 - 184,000; Full time

Benefits offered by this job

Health, dental, vision, life, and AD&D

401(k) with company match

Paid time off: 20 days

Sick time: 40 hours/year (69 Seattle)

Maternity leave: 28-30 weeks

Baby Bonding Leave: 18 weeks

13 paid holidays

Job summary

Google Cloud is hiring in Sunnyvale, CA for a role that leads end-to-end deployment planning across customers, services, and partners. You’ll apply coding, debugging, and systems design to remove blockers and accelerate deployments, while tracking ramp progress and identifying expansion opportunities within accounts.

You will work with technical stakeholders, influencing executives and collaborating with product marketing and engineering teams to enhance Google Cloud offerings.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in deployment planning, orchestration, or change management.
• Experience in programming languages, debugging, or systems design.
• Experience working with, presenting to, or influencing technical stakeholders or executive leaders.

Responsibilities

• Develop and orchestrate a structured, end-to-end deployment plan across customer, professional services, and partner teams—onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
• Employ coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
• Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.
• Identify expansion opportunities for new workloads within the account during project execution.
• Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreement renewals.

Skills

Cloud native architecture

Deployment planning

Orchestration

Change management

Programming languages

Systems design

Stakeholder communication

Education

Bachelor's degree or equivalent

Tools

Google Cloud

Job description

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Austin, TX, USA; Chicago, IL, USA; Kirkland, WA, USA; New York, NY, USA; Reston, VA, USA; Sunnyvale, CA, USA.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in deployment planning, orchestration, or change management.
• Experience in programming languages, debugging, or systems design.
• Experience working with, presenting to, or influencing technical stakeholders or executive leaders.

Preferred qualifications

• Experience working with product and capacity teams to resolve technical and capacity blockers.
• Experience with object-oriented programming languages (i.e., Python, Java), and using technical proficiencies to remove blockers and accelerate customer deployment.
• Experience guiding customers through the organizational change and delivery preparation needed to adopt new, cloud-powered business processes.
• Experience with development or implementation of AI agents in an enterprise environment.
• Experience selling technical solutions in one or more of the following areas: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, AI, Networking, Migrations, or Security.
• Experience with Google Cloud products and differentiation from competition.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

In this role, you will transition scoped license agreements into production by providing technical leadership to customers and partners, ensuring they get the maximum benefit from their investment faster. You will blend business experience, market knowledge, direct technical engagement, and technical project management to show the value of Google Cloud SaaS products.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $127000 - $184000 (USD) + 42.86% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Develop and orchestrate a structured, end-to-end deployment plan across customer, professional services, and partner teams—onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
• Employ coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
• Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.
• Identify expansion opportunities for new workloads within the account during project execution.
• Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreement renewals.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .