Outbound Team Leader, Picking 2nd Shift

ScanSource; Southaven (MS); Sur place; USD 45 000 - 63 000; Plein temps

Résumé du poste

ScanSource is seeking a team lead for our outbound operations in Mississippi. The role focuses on meeting picking deadlines, reviewing errors with staff, and ensuring waves are printed and distributed to meet priorities using a first-in, first-out approach.

You will identify special ticket instructions, locate products to prevent backorders, and help attract and develop a qualified workforce. Coaching and cross-training are key to providing coverage and maintaining performance.

Qualifications

• High school diploma or equivalent with a minimum of 2 years related experience.
• Bachelor’s degree or leadership training is a plus.

Responsabilités

• Lead team to meet picking deadlines and priority cut-offs.
• Review daily pick errors with pickers.
• Ensure waves are printed and picked FIFO.
• Identify special instructions on pick tickets to comply with salesperson requests.
• Research to locate products and prevent backorders.
• Coach and develop direct reports; cross-train staff for coverage.
• Evaluate performance and maintain respectful, accountable environment.
• Monitor productivity, staff, supplies, and equipment needs.
• Maintain a clean, safe work area and secure operations after shift.

Connaissances

MS Office

Supervisory

Customer service

Multitasking

Formation

High school diploma + 2 years related experience

Outils

SCALE

SAP

Description du poste

Essential Job Duties:

• Perform team lead functions, including ensuring all picking deadlines and priority cut-off times are met.
• Review daily pick errors with pickers.
• Ensure all waves are printed, distributed, and picked to meet deadlines while maintaining a first-in-first-out concept.
• Identify special instructions on pick tickets to comply with salesperson requests.
• Conduct timely research to locate products and prevent backorders.
• Help attract and retain a qualified and motivated workforce, fostering new ideas for improvements.
• Continuously develop direct reports by coaching and grooming them for excellence. Document progress and ensure associates are cross-trained to provide adequate coverage in key processes.
• Assist with evaluating employee performance, handling disciplinary issues, and maintaining an environment of respect and accountability to promote a cooperative and harmonious working climate.
• Track and maintain productivity standards, assessing staff, supplies, and equipment needs.
• Maintain a “Tour Ready” clean and safe work area and secure building/operations at the end of the shift.
• Perform additional duties as assigned.

Performance Expectations:

• Performance expectations will be met when the above duties are performed with minimal or zero errors and minimal complaints from internal and external customers.

Reporting Relationships:

• Reports to the Outbound Operations Supervisor.
• Interacts with internal management staff, coworkers, customers, corporate office, sales teams, vendors, etc.

Credentials:

• High school diploma or equivalent with a minimum of 2 years related experience is required. Bachelors’ degree in related field and previous leadership training/development is a plus.

Physical Requirements: (In compliance with ADA)

• Ability to understand basic English.
• Ability to stand, stoop, lift, walk, and perform manual dexterity.
• Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position.
• Ability to lift up to 70 pounds as needed.
• Ability to travel less than 20%.
• Ability to operate related equipment.

Skills, Behaviors and Attributes:

The ideal candidate must be proficient with MS Office (i.e., Word, Excel) and operational systems/software (i.e., SCALE, SAP, etc.). They should be able to multitask and possess excellent communication, supervisory, and customer service skills. The candidate must be able to identify problems and resolve them in a timely manner, possess a sense of urgency, and prioritize tasks and resources appropriately. They should promote an environment conducive to maximum employee morale, productivity, and effectiveness.