Outbound Sales Representative (Evenings)

MCI; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Benefits: Medical, dental, and vision coverage

Paid Time Off: Earn PTO and paid holidays

Incentives & Rewards: Contests with cash bonuses

Career Growth: Internal promotion opportunities

Paid Training: Earn while learning new skills

Job summary

MCI is seeking Outbound Sales Representatives to connect with prospective customers and deliver exceptional customer experiences. This role involves making outbound and receiving inbound calls to promote products and services.

Candidates must possess excellent communication skills, be customer-focused, and demonstrate problem-solving abilities. With industry-leading training, MCI prepares employees for success in a dynamic environment.

Benefits include paid time off, health insurance, and various incentives. Join our team in Killeen, TX!

Qualifications

• Must be 18 years or older.
• Ability to type 20+ words per minute.
• Dependable and punctual with a strong work ethic.

Responsibilities

• Make outbound and receive inbound calls in a professional manner.
• Educate customers on products and services, identifying upsell opportunities.
• Research and resolve customer issues, coordinating with departments as needed.

Skills

Excellent verbal and written communication skills

Problem-solving and conflict resolution skills

Ability to multitask and manage time effectively

Customer-focused, empathetic, and solution-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Windows operating systems

Job description

LOCATION

Killeen, TX

POSITION OVERVIEW

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services.

Our contact centers are powered by on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

We are looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands.

In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry‑leading training, you’ll be equipped to thrive and grow in a fast‑paced, performance‑driven environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

POSITION RESPONSIBILITIES

• Make outbound and receive inbound calls in a professional and courteous manner
• Educate customers on products and services, identifying upsell opportunities
• Understand customer needs and recommend tailored solutions
• Use internal systems to manage accounts and process orders accurately
• Research and resolve customer issues, coordinating with other departments as needed
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Maintain accurate records and safeguard customer information
• Escalate complex issues to supervisors or appropriate teams
• Stay current with training, updates, and system changes
• Meet attendance, punctuality, and performance expectations

CANDIDATE QUALIFICATIONS

• Must be 18 years or older
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Strong problem‑solving and conflict resolution skills
• Customer‑focused, empathetic, and solution‑oriented
• Ability to multitask and manage time effectively
• Comfortable in a fast‑paced, evolving environment
• Team player with strong interpersonal skills

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

Starting compensation is based on experience and includes a variety of benefits and incentives.

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Comprehensive medical, dental, and vision coverage after 60 days of employment.
• Retirement Savings: Retirement savings programs where available.
• Disability Insurance: Short‑term disability coverage.
• Life Insurance: Access life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Internal promotion opportunities.
• Paid Training: Earn a paycheck while learning new skills.
• Work Environment: Team‑oriented, collaborative, casual dress code.

PHYSICAL REQUIREMENTS

This role is largely sedentary, requiring the use of a computer and telephone headset. The employee will be required to sit/stand for long periods, operate office equipment, and occasionally move objects up to 40 pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), the policy of MCI and its affiliates is to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries we embrace differences and maintain a work environment free from discrimination. All aspects of employment are based solely on merit and qualifications. MCI is an equal opportunity employer; we do not discriminate on the basis of protected characteristics and consider qualified applicants with criminal histories in accordance with local and federal requirements.