Outbound Phone Transfer Agent

Education at Work; Salt Lake City (UT); Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking motivated individuals for the Outbound Phone Transfer Agent role. This part-time position offers an opportunity to develop essential customer support skills while working remotely. You'll engage with customers, providing assistance and ensuring their needs are met effectively. Ideal candidates will possess strong communication skills, a proactive mindset, and the ability to work collaboratively. With competitive pay and tuition assistance, this role not only supports your career development but also contributes to your educational journey. Join a team that values your growth and provides meaningful work experiences.

Benefits

Tuition Assistance

Mentorship Opportunities

Paid Training

Flexible Work Hours

Qualifications

• Students must be patient communicators comfortable with phone interactions.
• Ability to manage a professional job with attendance and punctuality.

Responsibilities

• Handle outbound calls to customers with past due balances.
• Update contact information and assist with scripted disclosures.

Skills

Effective Communication

Problem-Solving

Dependability

Adaptability

Teamwork

Education

High School Diploma

College Student

Job description

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About Education At Work

Education At Work (EAW) enables low and middle-income college students to secure a high-quality postgraduate job through evidence-informed work-based learning programs. EAW aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.

About Education At Work

Education At Work (EAW) enables low and middle-income college students to secure a high-quality postgraduate job through evidence-informed work-based learning programs. EAW aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.

The Opportunity

For several reasons, customer support is crucial in modern business operations, making it indispensable as an operational area of focus across multiple business sectors, including finance, health care, and IT. This Forbes article argues that “Customer service is not a department. It is a philosophy to be embraced by every employee—from the CEO to the most recently hired.” In addition to building your soft skills and gaining valuable work experience, our work-based learning programs also offer the opportunity to gain technical skills.

Skills

Customer support is a rich professional development source, particularly in skills needed in many job sectors. EAW consults industry leaders and researchers to ensure that our skills and experiences support students on their path to a good first job. Here are some of the essential skills you will further develop and be able to demonstrate to future employers from your EAW:

• Effective Communication in a business environment
• Problem-Solving
• Dependability and a Strong Work Ethic
• Adaptability and flexibility
• Teamwork and Collaboration
  
  

In collaboration with your college or university, Supervisors at EAW can help you craft a course of study, including technical certifications, that will increase your employability after graduation.

What Are We Looking For?

• Students who are patient communicators and comfortable speaking with people over the phone
• Students who are responsible and able to handle a professional job in a business environment–this includes punctuality/attendance expectations, receptive to consistent feedback and coaching, and adaptability with a positive attitude, etc.
• Students who are able to work at least 20 hours per week – with the opportunity to work up to 30 hours per week during the school year and up to 39 hours during school breaks, (subject to our business needs)
• Students who are able to work year-round – including the school breaks including summer and winter break
  
  

Key Responsibilities

• Handle outbound calls to Discover Card Holders with past due balances
• Update contact information and review scripted disclosures during calls
• Transfer card holders to account specialists for further assistance
  
  

Student Benefits

• Competitive pay and up to $5,250 in tuition assistance per academic year based on attendance and tenure
• Fully remote position with locally-based supervisors for in-person support
• Mentorship/Coaching opportunities
• Paid in-person training
  
  

Work Requirements/Expectations

• Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team
• Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service
• Commitment to working a minimum of 20 hours per week, with the flexibility to increase hours during the school year and up to 29 hours per week during breaks
• Professional demeanor - including punctuality, attendance, and receptiveness to feedback and coaching
• Strong organizational, planning, and time management abilities
• Demonstrate empathy, patience, and a positive attitude in all customer interactions
• Capacity to manage multiple projects
• Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards
• Team player mentality with a focus on collective success
• Availability to schedule work during DFS Core Work Hours
• Monday through Friday: 6:00 am - 8:00 pm MT
• Saturday: 6:00 am - 12:00 pm MT
• Sunday: 7:00 am - 12:00 pm MT (last Sunday of the month only
  
  

Technical Requirements

• Maintain PCI Compliant workspace in order to protect sensitive data, including a quiet workspace so you can focus on your customer.
• Must have a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
  
  

$14 - $14 an hour

Non-Exempt

Please note: EAW is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.

THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Part-time

Job function

• Job function

  Finance and Sales

• Industries

  Non-profit Organizations

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