Outbound Phone Transfer Agent

Education At Work, Inc.; Salt Lake City (UT); Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking dedicated students for a fully remote customer support role. This position offers the chance to develop essential skills such as effective communication, problem-solving, and teamwork while providing valuable support to customers. With competitive pay and tuition assistance, this role is designed for students looking to gain professional experience while balancing their academic commitments. Join a forward-thinking organization that values your growth and offers mentorship opportunities to help you succeed in your career journey.

Benefits

Tuition assistance up to $5,250 per year

Fully remote position

Mentorship/Coaching opportunities

Paid in-person training

Qualifications

• Students must be patient communicators and responsible in a business environment.
• Ability to work at least 20 hours per week, year-round.

Responsibilities

• Handle outbound calls to cardholders with past due balances.
• Update contact information and review disclosures during calls.

Skills

Effective Communication

Problem-Solving

Dependability

Adaptability

Teamwork

Education

High School Diploma or equivalent

Job description

About Education at Work

Education At Work (EAW) enables low and middle-income college students to secure a high-quality postgraduate job through evidence-informed work-based learning programs. EAW aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.

The Opportunity

Customer support is crucial in modern business operations, making it indispensable across multiple sectors, including finance, health care, and IT. This Forbes article argues that “Customer service is not a department. It is a philosophy to be embraced by every employee—from the CEO to the most recently hired.” In addition to building your soft skills and gaining valuable work experience, our work-based learning programs also offer the opportunity to gain technical skills.

Customer support is a rich professional development source, particularly in skills needed in many job sectors. EAW consults industry leaders and researchers to ensure that our skills and experiences support students on their path to a good first job. Here are some essential skills you will further develop and be able to demonstrate to future employers from your EAW:

• Effective Communication in a business environment
• Problem-Solving
• Dependability and a Strong Work Ethic
• Adaptability and flexibility
• Teamwork and Collaboration

In collaboration with your college or university, Supervisors at EAW can help you craft a course of study, including technical certifications, that will increase your employability after graduation.

What Are We Looking For?

• Students who are patient communicators and comfortable speaking with people over the phone
• Students who are responsible and able to handle a professional job in a business environment
• Students who are able to work at least 20 hours per week
• Students who are able to work year-round, including school breaks

Key Responsibilities

• Handle outbound calls to Discover Card Holders with past due balances
• Update contact information and review scripted disclosures during calls
• Transfer card holders to account specialists for further assistance

Student Benefits

• Competitive pay and up to $5,250 in tuition assistance per academic year based on attendance and tenure
• Fully remote position with locally-based supervisors for in-person support
• Mentorship/Coaching opportunities
• Paid in-person training

Work Requirements/Expectations

• Proactive mindset with the ability to prioritize tasks and collaborate effectively
• Excellent verbal communication skills and dedication to providing exceptional service
• Commitment to working a minimum of 20 hours per week
• Professional demeanor including punctuality and receptiveness to feedback
• Strong organizational and time management abilities
• Demonstrate empathy, patience, and a positive attitude in customer interactions
• Capacity to manage multiple projects
• Attention to detail and commitment to meeting goals
• Team player mentality with a focus on collective success
• Availability to schedule work during DFS Core Work Hours

Core Work Hours:

• Monday through Friday: 6:00 am - 8:00 pm MT
• Saturday: 6:00 am - 12:00 pm MT
• Sunday: 7:00 am - 12:00 pm MT (last Sunday of the month only)

Technical Requirements

• Maintain PCI Compliant workspace to protect sensitive data
• Must have a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider

$14 - $14 an hour

Non-Exempt

Please note: EAW is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.

THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.