2nd Shift Outbound Team Leader

WebstaurantStore; Savannah (GA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Employee discounts

Job summary

WebstaurantStore in Savannah, GA is seeking an Outbound Team Lead to oversee daily operations, drive outbound shipments, and lead a cross-functional team. You will communicate goals, provide coaching, and help achieve department targets with a focus on accuracy and efficiency.

The role emphasizes leadership, collaboration with management, and use of metrics to monitor performance. Strong MS Office skills and customer-service orientation are preferred.

Qualifications

• Minimum 1 year in a distribution or shipping environment.
• Proven ability to lead and communicate with a team.
• Proficiency with MS Office required.
• Willingness to adapt to cross-department needs.

Responsibilities

• Assist leadership in daily operations to meet productivity and quality goals.
• Conduct daily team meetings to set expectations and tasks.
• Provide feedback on performance and develop cross-trained teams.
• Manage department workflow and adjust to labor availability.
• Use outbound metrics to train individuals and assess performance.
• Ensure compliance with company policies and warehouse procedures.

Skills

MS Office suite

Analytical skills

Verbal & written communication

Multi-tasking

Diplomacy / emotional intelligence

Customer service mindset

Tools

MS Office

Job description

Job Summary

The Outbound Team Lead maintains in-depth knowledge of our products and Outbound procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals. This position identifies operating issues and takes corrective action as needed; this includes receiving and providing clear directions and serving as a role model of our culture to effectively communicate with employees and drive engagement.

Responsibilities

To perform this job successfully, an individual must be able to perform the duties below to a high standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership

• Assist leadership in overseeing daily operations in the department to ensure a high level of productivity and quality while achieving operating goals; promote team adherence to Company policies and procedures
• Work closely with leadership to monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis
• In collaboration with leadership, conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations
• Clearly communicate team goals, resolve problems as they arise, and answer any related questions
• Assist with developing a cross-trained team that can flex into other departments or jobs as needed
• Maintain a high level of communication with Outbound teams and management daily; partner with other team leads to flex hours where necessary
• Ensure that employees are consistently informed of their performance and progress
• Serve as a resource for all employees regarding job tasks, company policies and procedures and warehouse initiatives
• Report personnel issues to the department leadership to enable timely resolutions

Process

• Aid management in ensuring that our teams work towards satisfying customers through picking, prepping and completing outbound shipments efficiently, with a focus on accuracy and quality
• Manage the department's workflow daily, working with leadership to adjust to labor availability as needed.
• Work to identify trends in team performance, using outbound metrics to train individuals on the team and assess areas of weakness or strength
• Provide scorecards to individuals weekly and monthly to advise them on their overall performance
• Work closely with team members and leadership to meet daily, weekly, and monthly departmental goals?
• Abide by all company and warehouse policies
• Flex into other positions and departments and undertake additional duties as necessary to support the overall operation?

Physical Requirements

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Experience

• Minimum of 1 year of relevant experience in a distribution environment; shipping experience preferred but not required

Education

• This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Strong analytical and problem-solving skills required
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Customer service-oriented attitude with a demonstrated desire to exceed expectations

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices