Outbound Manager

Williams-Sonoma Inc.; Dayton (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Employee discount

401(k) and investment opportunities

Paid vacations and holidays

Health, dental, and vision insurance

Job summary

Williams-Sonoma, Inc. is seeking an Outbound Manager for the Dayton, NJ distribution center. You will lead hourly associates, monitor performance with KPIs, and drive on-time shipments while upholding safety and quality standards.

You will develop labor schedules, coordinate cross-functional teams, communicate policies, and ensure top service for internal and external customers, while managing budgets and process improvements.

Qualifications

• Onsite and in-office role.
• 3–5 years of relevant distribution or manufacturing management/leadership experience.
• Ability to communicate effectively with excellent interpersonal and customer relations skills.
• Must be highly organized and process oriented; Ability to complete multiple tasks consistently and on time.
• Warehouse Management System experience.
• Strong Microsoft Office skills (Access, Excel, Word, PowerPoint).

Responsibilities

• Lead hourly associates to meet or exceed operational goals and use KPIs for improvement.
• Maintain on-time shipments, optimize people utilization and reduce damages.
• Communicate policies and serve as primary information source for team.
• Direct and ensure top service for internal/external customers.
• Develop performance goals to ensure accuracy and customer expectations.
• Maintain health and safety standards and promote safety culture onsite.
• Plan daily, weekly, monthly, and peak-season labor schedules.
• Achieve financial plans and budget objectives.

Skills

Interpersonal skills

Communication skills

Organizational skills

Process oriented

Multitasking

Education

High School Diploma or Equivalent

Bachelor’s Degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering, or related field

Tools

Microsoft Access

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

About Williams-Sonoma DC - Dayton, NJ

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview:

By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.

• Over 4,000 Full-Time Associates across the Supply Chain.
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi.
  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture.
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN.
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey.

The Outbound Manager position is located in Dayton, NJ.

You’ll be excited about this opportunity because you will:

• Leading, guiding, and directing hourly associates to meet or exceed operational goals, as well as monitoring performance, providing coaching, counseling, and development; and use Key Performance Indicators to make ongoing improvements and enhancements.
• Maintaining integrity for on-time shipments, people utilization, damages; providing periodic reports to multiple tiers within the organization, ensuring accurate communication.
• Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.
• Directing and ensuring top service for internal/external customers.
• Developing performance goals and objectives to ensure accuracy, quality and customer expectations are met.
• Maintaining health and safety standards within the distribution center and promote a positive health and safety culture onsite.
• Directing and overseeing job assignments and planning daily, weekly, monthly, and peak season labor schedules.
• Achieving financial plans and budget objectives.

Check out some of the required qualifications we are looking for in amazing candidates:

• High School Diploma or Equivalent.
• At least 3 - 5 years of relevant distribution or manufacturing management/leadership experience.
• This is an onsite and in office role.
• Ability to communicate effectively with excellent interpersonal and customer relations skills.
• Must be highly organized and process oriented; Ability to complete multiple tasks consistently and on time.
• Warehouse Management System experience.
• Ability to adapt and change processes to keep pace with the evolving business requirements.
• Strong technical skills included but not limited to Microsoft Access, Excel, Word, PowerPoint.

We prefer some of these qualities as well:

• Bachelor’s Degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering, or related field is strongly preferred.
• At least 6 years of management experience in a manufacturing, production, or distribution environment.
• Exposure to furniture distribution and/or big box distribution is a plus.
• Solid understanding of Safety and OSHA standards.
• Exceptional organizational and time management skills to successfully respond to urgent situations.
• Six Sigma/lean experience preferably in a distribution/warehouse environment.
• Bilingual (English and Spanish) Preferred.

Review these physical requirements, as they play a major part in this role:

• While performing the duties of this job, the associate is required to stand, walk, talk and hear.
• Associate must be able to move, lift or carry heavy objects or materials up to 50-100 pounds.

Our company benefits are second to none in the industry:

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities.
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance.
• For more information on our benefits offerings, please visitMyWSIBenefits.com.
• To learn more about our Supply Chain culture and regional associate events, please visithttps://shorturl.at/R3OAX(Login credentials may be required).

EOE

At this time, we are not accepting referrals from third party recruiting agencies for this position.

This position is not eligible for visa sponsorship.