Outbound Manager

Williams-Sonoma, Inc. Supply Chain; South Brunswick (NJ); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Product discount

401(k)

Paid time off

EAP

Volunteer time off

Matching gifts

Health benefits

Job summary

Williams-Sonoma, Inc Supply Chain in Dayton, NJ is seeking an Outbound Manager to lead hourly associates and drive on-time shipments, productivity, and service quality in a fast-paced distribution center.

You will develop goals, monitor KPIs, ensure safe operations, and coordinate daily, weekly, and peak-season labor plans while maintaining budget discipline. Onsite role with strong emphasis on hands-on leadership and process improvement.

Qualifications

• Onsite role in Dayton, NJ with strong distribution/warehouse focus.
• 3–5 years of distribution or manufacturing management experience.
• Ability to communicate effectively with teams and stakeholders.
• Highly organized with a process-oriented mindset.
• Proficient in MS Access, Excel, Word and PowerPoint.

Responsibilities

• Lead hourly associates to meet or exceed goals and use KPIs to drive improvements.
• Maintain on-time shipments, optimize people utilization and communication.
• Ensure policy adherence and provide coaching and development.
• Direct and ensure top service for internal and external customers.
• Develop performance goals and manage safety within the DC.
• Plan daily/weekly/monthly labor schedules and peak season demand.
• Meet financial plans and budget objectives.

Skills

Leadership

Interpersonal skills

Communication

Organization

Multi-tasking

Process orientation

Problem solving

Education

Bachelor’s Degree in Business/Operations

High School Diploma or Equivalent

Tools

Warehouse Management System

Microsoft Access

Excel

Word

PowerPoint

Job description

Title: Outbound Manager
Job ID: 32865224545
Date Posted: Aug 7, 2026
Date to Apply By: N/A
Reports To or Hiring Manager: Bradley Zatorski
Department: 9102
Shift: Monday - Friday | 12:00 PM - 8:30 PM
Grade Level: 20
Employment Type: Full Time
Location: Dayton, NJ
Proposed Salary Range: $80,000 - $85,000

About Williams-Sonoma DC - Dayton, NJ

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.

• Over 4,000 Full-Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following: Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi: Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

The Outbound Manager position is located in Dayton, NJ.

Responsibilities

• Leading, guiding, and directing hourly associates to meet or exceed operational goals, as well as monitoring performance, providing coaching, counseling, and development; and use Key Performance Indicators to make ongoing improvements and enhancements
• Maintaining integrity for on-time shipments, people utilization, damages; providing periodic reports to multiple tiers within the organization, ensuring accurate communication
• Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
• Directing and ensuring top service for internal/external customers
• Developing performance goals and objectives to ensure accuracy, quality and customer expectations are met
• Maintaining health and safety standards within the distribution center and promote a positive health and safety culture onsite
• Directing and overseeing job assignments and planning daily, weekly, monthly, and peak season labor schedules
• Achieving financial plans and budget objectives

Required Qualifications

• High School Diploma or Equivalent
• At least 3 - 5 years of relevant distribution or manufacturing management/leadership experience
• This is an onsite and in office role
• Ability to communicate effectively with excellent interpersonal and customer relations skills
• Must be highly organized and process oriented; Ability to complete multiple tasks consistently and on time
• Warehouse Management System experience
• Ability to adapt and change processes to keep pace with the evolving business requirements
• Strong technical skills included but not limited to Microsoft Access, Excel, Word, PowerPoint

Preferred Qualifications

• Bachelor’s Degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering, or related field is strongly preferred
• At least 6 years of management experience in a manufacturing, production, or distribution environment
• Exposure to furniture distribution and/or big box distribution is a plus
• Solid understanding of Safety and OSHA standards
• Exceptional organizational and time management skills to successfully respond to urgent situations.
• Six Sigma/lean experience preferably in a distribution/warehouse environment
• Bilingual (English and Spanish) Preferred

Physical Requirements

• While performing the duties of this job, the associate is required to stand, walk, talk and hear.
• Associate must be able to move, lift or carry heavy objects or materials up to 50-100 pounds.

Benefits

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)

EOE

This position is not eligible for visa sponsorship.