Outbound Call Center Manager – Mortgage Team Leader

GoodLeap, LLC; Roseville (CA); Hybrid; USD 62,000 - 75,000; Full time

Job summary

GoodLeap LLC in Roseville, CA is seeking a Contact Center Manager to lead a 12-20 agent team. The role emphasizes outbound calling to connect loan restructuring opportunities with licensed mortgage professionals.

Candidates should have at least 2 years of outbound call center management, proficiency with predictive dialers and MS Office. A mortgage background is preferred.

Compensation ranges from $62,000 to $75,000 per year with potential bonus; on-site role with standard benefits.

Qualifications

• Minimum of 2 years of outbound call center management experience.
• Familiarity with outbound predictive dialing systems.
• Strong written and verbal communication skills.
• Experience in the mortgage industry preferred, but not required.

Responsibilities

• Fully manage the call center team including hiring, training, coaching, and motivation.
• Monitor performance and provide regular reporting to leadership.
• Oversee timekeeping and payroll approvals.

Skills

Outbound call center management

Predictive dialing systems

Written and verbal communication

Team leadership

Tools

MS Excel

MS Word

MS Outlook

Job description

GoodLeap LLC in Roseville, CA is seeking a Contact Center Manager to lead a 12-20 agent team. The role emphasizes outbound calling to connect loan restructuring opportunities with licensed mortgage professionals.

Candidates should have at least 2 years of outbound call center management, proficiency with predictive dialers and MS Office. A mortgage background is preferred.

Compensation ranges from $62,000 to $75,000 per year with potential bonus; on-site role with standard benefits.