Outbound Business Account Representative

Cable ONE; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Paid Time Off

401(k) match

Identity Theft Protection

Tuition Reimbursement

Internet discount

Community support

Job summary

Cable One’s Sparklight team is seeking an Outbound Business Account Representative to connect with small and mid-sized businesses, presenting Sparklight’s broadband, phone, and cable services to drive value and growth.

You will follow up with existing customers, perform outbound calls to win new business, and maintain accurate data in Salesforce while showcasing how Sparklight can enhance client operations.

Qualifications

• Proactive approach to encourage customers to commit.
• Experience in outbound telemarketing/call center is preferred.
• Able to direct conversations and close sales.
• Associate's degree or higher preferred.

Responsibilities

• Follow up with current customers to ensure satisfaction and upsell services.
• Make outbound calls to connect with potential business customers and present Sparklight’s packages.
• Ensure customer data is entered accurately into Salesforce.
• Use product knowledge to explain Sparklight benefits and persuade choosing Sparklight.

Skills

Outbound sales

Proactive approach

Closing sales

Communication

Education

Associate degree or higher

Job description

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Join Sparklight’s Business Sales Team as an Outbound Business Account Representative and unlock your sales potential! In this role, you will connect with small and mid-sized businesses and show them the value that switching to Sparklight’s broadband, phone, and cable services can bring. You can be assured that your sales will have a positive impact on local companies by ensuring a small business owner’s internet keeps them connected during client pitches, allowing hotels to check guests in for the best possible experience, and more.

What you will do to contribute to the company’s success

• Following up with our current customers to make sure they are happy with their current services. Upsell servicesby asking discovery questions andpresenting additional options that may better fit their needs.

• Making outbound calls to connect with potential business customers to present Sparklight’scommunication packages.

• Providing high level customer service by ensuring all customer data is entered accurately into the SalesForce system.

• Use your learned expertise of Sparklight’sproducts to assist our customers with their questions about our services. Help show why switching toSparklightis the best choice.

Qualifications

• A proactive approach - sometimes customers require encouragement to commit. This might mean you problem solve and find solutions to our business customers.

• Previous outbound telemarketing experiencein a call center is preferred.

• We are looking for outgoing individuals! Be able to direct conversations and close sales.

• We value your experience in addition to education. We are looking for three to six months of related experience and/or training. We would prefer candidates with an Associate’s degree or higher.

Core Competencies

• Committed: Values each and every customer, while working hard to keep their business and support our communities.

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!

• Life insurance (self, spouse, children)

• Paid time off (vacation, holiday, and personal/sick days)

• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)

• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)

• Up to seventy-five dollars a month towards cable and internet services

• Annual community support to various organizations across the U.S.

• Associate recognition & awards programs

• Advancement opportunities

• Collaborative work environment

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.