Outbound Assistant Manager (2a and 2b Shift)

WebstaurantStore

Hagerstown (MD)

On-site

USD 55,000 - 85,000

Full time

18 hours ago

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Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Job summary

Webstaurantstore seeks an Outbound Assistant Manager to oversee shipping operations on their shift, focusing on picking, packing, and quality. You will collaborate with the Outbound Manager and leadership across shifts to ensure SOP compliance and efficient processes.

The role emphasizes coaching teams, analyzing metrics, and driving improvements while maintaining high customer service standards in a fast-paced distribution center.

Qualifications

Minimum of 2 years of relevant experience in operations leadership.
Experience in a distribution or manufacturing environment preferred.
Automated picking experience is a plus.
Proficiency with MS Office (Outlook/Word/Excel/PowerPoint) required.
Strong analytical and problem-solving skills are required.
Strong verbal and written communication skills; ability to explain concepts clearly.

Responsibilities

Assist with management of day-to-day operations within the Outbound department, including Picking, Consolidation, Packing, QA and other indirect roles; ensure high quality, efficiency, and accuracy.
Train, coach, develop, and hold accountable up to X employees to achieve operational metrics and satisfy DC needs.
Monitor daily, weekly, and monthly metrics with Outbound Manager; identify and resolve issues as needed.
Provide clear and frequent communication regarding company policies and procedures.
Lead weekly and monthly meetings with leadership to review metrics and initiatives.
Analyze opportunities for productivity, cost reduction, damage mitigation, and efficiency improvements.

Skills

MS Office proficiency

Analytical thinking

Communication skills

Multitasking

Adaptability

Customer service mindset

Shift flexibility

People management

Tools

MS Office Suite

Job description

Job Summary

The Outbound Assistant Manager assists the Outbound Manager in overseeing the shipping department of the facility within their respective shift, including picking, packing, and indirect positions, focusing on quality, accuracy, and providing excellent customer experience. The Outbound Assistant Manager works with the Outbound Manager to collaborate with leadership on other shifts/departments to ensure compliance with all protocol and SOP’s, problem solving, and meet operational directives.

Job Summary

PLEASE NOTE:

The 2B Shift will officially begin on November 1, 2026. Candidates who are hired and onboarded may need to rotate through shifts during the training and transition period:

Training: Shift 1C - Monday to Friday, 8:00 AM–4:30 PM, for a minimum of 2 weeks.
Interim Schedule: Shift 2A - Sunday to Wednesday, 7:00 PM–5:30 AM, until the 2B Shift begins.
Beginning November 1, 2026: Associates assigned to 2B will transition to the 2B Shift schedule.
Tentatively Beginning December 1, 2026: The 2A Shift will transition to Sunday through Tuesday, 6:00 PM-6:30 AM, and the hourly wage will be adjusted to the corresponding shift rate.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational

Assists with the management of the day-to-day operations within the Outbound department, including Picking, Consolidation, Packing, QA, and other indirect roles. Ensure that the team is consistently focused on achieving a high degree of quality, efficiency, and accuracy to satisfy our customer base.
Train, coach, develop, and hold accountable up to X employees to achieve operational metrics and satisfy the needs of the distribution center.
Works closely with the Outbound Manager to monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
Provide clear and frequent communication to all teams regarding company policies and procedures.
In collaboration with the Outbound Manager, lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
Assists in analyzing opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.

People

Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
Promptly complete all admin duties relating to employee management to the expected standard.

Leadership

Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
Work with the Outbound Manager and Team Leads to create development plans for employees to maintain engagement and develop a leadership bench.
Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
Serve as a leader not only for the assigned department, but for the entire distribution center, holding peers, managers and employees accountable to expectations.

Physical Requirements

Work is performed while standing and/or walking, up to and including 12 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Experience

Minimum of 2 years of relevant experience in operations leadership.
Experience working in a distribution or manufacturing environment preferred.
Automated picking experience a plus.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
Strong analytical and problem-solving skills required.
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
Customer service-oriented attitude with a demonstrated desire to exceed expectations.
Ability to work off-shift as required to respond to urgent needs.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits