Program Supervisor 1 Shoreline Veterans Center

Lutheran Coummunity Services North West; Shoreline (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Lutheran Community Services Northwest (LCSNW) Shoreline Veterans Center Main is seeking a Program Supervisor to provide leadership and oversight for a housing-focused program serving veterans in King County. The role balances direct service supervision with administrative duties, ensuring high-quality, client-centered services while maintaining HMIS compliance and strong community partnerships.

Responsibilities include staff supervision, scheduling, crisis counseling support, and data reporting.

Qualifications

• Minimum of 2 years’ experience in a human services setting dealing with housing instability or supportive housing, mental health, substance use, employment insecurity, domestic violence.
• A minimum of 1 year experience in direct supervision/management of people.
• Current WA State Food Handlers Permit, preferred (If not current, will be sponsored within 1-month of hire).
• Valid WA driver’s license, proof of insurance, and a driving record that meets Compass standards.
• Meets LCSNW criminal background clearance requirements.

Responsibilities

• Provide leadership and supervision for program staff and oversee shift coverage.
• Coordinate daily program operations and liaise with partner services and funders.
• Oversee HMIS data quality, reporting, and compliance.
• Support case management, crisis counseling, and service delivery for residents.
• Assist with program development and policy enforcement, ensuring trauma-informed practices.
• Represent the agency in collaboration with Compass programs and community partners.

Skills

Staff supervision

Case management

Trauma-informed care

Crisis counseling

Communication skills

Team leadership

Education

Degree in social work or related field

Experience in human services (preferred)

Tools

Microsoft Office

HMIS data systems

Microsoft Excel

Job description

LCSNW Shoreline Veterans Center Main, 1301 N 200th St, Shoreline, Washington, United States of America

Job Description

Posted Tuesday, July 28, 2026 at 10:00 AM

Compass Housing Alliance is the housing, essential services, and emergency shelter division of Lutheran Community Services Northwest (LCSNW). Compass is guided by the belief that “Everyone Deserves a Home”. We envision a world in which every person lives in a safe, caring community. In this role, you will be employed by Lutheran Community Services Northwest, but work in the Compass division, supporting a 105-year legacy of housing, shelter, and caring in the Puget Sound region.

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• 2 weeks of vacation in your first year (based on hours worked)
• 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

Program Supervisor 1provides leadership and operational oversight for an assigned supportive housing program, ensuring the delivery of high-quality, client-centered services that help residents overcome barriers to housing stability and successfully transition from homelessness to permanent housing. In partnership with the Program Manager, the Program Supervisor supports the development, enhancement, and coordination of program services, facility operations, and community partnerships to strengthen outcomes for program participants.

This position balances direct program oversight with administrative responsibilities, including supervising and supporting direct service staff, managing staff schedules and shift coverage, overseeing HMIS data quality and compliance, and providing guidance on case management practices. The Program Supervisor fosters a collaborative, trauma-informed environment that promotes resident engagement, staff development, and service excellence. All duties are performed in alignment withCompassHousing Alliance’s mission, values, and philosophy of care.

ShorelineVeterans Programprovides permanent supportive housing and comprehensive support services for veterans experiencing homelessness or housing instability in King County. The program offers 25 units of housing in a safe, stable, and welcoming environment designed to promote long-term housing retention and improved quality of life. Through individualized case management, resource coordination, and access to community-based services, residents receive the support needed to achieve greater independence, wellness, and housing stability. Services are delivered by a skilled and compassionate multidisciplinary team committed to honoring veterans’ strengths, fostering resilience, and helping each resident reach their personal goals.

SCHEDULE :Monday, Tuesday,Friday9am-5:30pm,Wednesday& Thursday 10am-6:30pmplus eveningsand weekends as needed foremergenciesand staff supervision

Program Coordination

• Coordinate daily operations ofprogram.
• Liaise andcommunicate with partnered support services such aslocal foodbank, OSL, CEA, Shelterprovidersand others.
• Liaise with local community service providers, City staff and King County staff and programs in facilitation ofparticipant referrals.
• Preparetimelyandaccuratemonthly, quarterly, and annual statistics as required by funders and theagency.
• Know and understand the contracts andensurecompliancewithcontractsisbeing met.
• Provide supportive crisis counseling and case managementsupportto programparticipantsas needed.
• With Program Manager,assure the maintenance of all necessary logs, records, reports, and statistics.
• Participate in ongoing training and program development.
• Train and ensure the enforcement of program policies and agency rules.
• Work in conjunction with other Compass programs to supportthe agency'smission.

Staffing

• Hire, train, and superviseshift ProgramAssistants,both regular and relief, to ensure effective delivery of trauma-informed services.
• Develop schedule and ensure shift coverage.
• Provide leadership support to all programstaff.
• Serve as the first point of contact for staff call outs and no shows, which may require finding relief coverage or covering the shift yourself.
• Manage staff scheduling and ensure adequate coverage to provide service delivery.
• Provide regular supervision to the Program Assistants along with staff meetings.

Participation in Service Delivery

• In support of the program,workwith Program Manager and the Housing Services Directorsto helpfacilitateprogram improvements and developments including staffing decisions, and auxiliary services.
• Build andmaintaina network of community providers and services to addressguestneeds, serving asliaisonwith referring agencies.
• Provide and model de-escalation and crisis intervention, developing a supportive milieu.Function asa model for front-line staff.
• Perform daily activities as needed to keepthe programrunning smoothly.

Leadership

• Recognize the value that different perspectives and cultures bring to the organization.
• Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
• Project a favorable image of the organization to promote its aims andobjectivesand foster and enhance public recognition and acceptance of all its areas of endeavor.
• Perform all duties and responsibilities ina timelyand effective mannerin accordance withestablished agency policies to achieve the overallobjectivesof this position.
• Serve as a member of the management team.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
• Handle conflict situations proactively and effectively, modeling good conflict resolution skills.
• Create a climate where staff are challenged, supported, and motivated to do their best to help the individual, team, program, and agency meetitsgoals.
• Build strong teams that apply their diverse skills and perspective to achieve common goals in a mutually supportive fashion.
• Carry out supervisory dutiesin accordance withtheagencypolicies and applicable laws. Directly superviseProgramAssistants andRelief Staff.
• Supervisory duties include the following: interview, hire, and train staff; plan,assignand direct work;monitorperformance; provide recognition to staff; provide coach/counseling and discipline, when necessary; address complaints and resolve problems.

HOW YOU WILL BE A GREAT FIT:

• Competency in harm reduction, motivational interviewing, and trauma informed care as well as counseling, advocacy, and referral services.
• Demonstrated competency in organizing and leading teams as well as coordinating, supervising, and directing the work of others.
• Knowledgeofprogram servicesandlocal resources for individuals who areexperiencing homelessness and housing insecurity, as well as the ability to develop a network of providers to servethe needsof agency clients.
• Ability to coordinate,superviseand direct the work of others to achieve results.
• Demonstrated ability tomaintaina caseload, provide case management, crisis counseling, advocacy, and referral services to clients.
• Knowledge of best practices in de-escalation, crisis intervention, and stabilization skills.
• Ability to follow agency policy and procedures tomaintainsafety and security within the facility.
• Ability to enter data accurately; create log entries and case notes;prepare written reports and generate statistical reports.
• Ability to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientation.
• Promote a team environment that values, encourages, and supports differences.
• Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
• Relate openly and comfortably with people from all backgrounds while valuing different points ofviews.
• Modelsound interpersonal boundaries and emotional intelligence.
• Excellent written and oral communication skillswithabilityto communicate effectively about technical problems and solutions. Strong problem solving,timeand project management skillsare required tobe successful in this role.
• Ability and aptitude with technology necessary for successful day-to-day functioning inbusinessenvironmentincluding variousdatabases, Microsoft OfficeSuite including Word, Excel, Outlook, etc.,and Internet technology.
• Minimumof2years’experience in ahuman servicesetting dealing withtopicsofhousing instabilityor supportive housing, mentalhealth, substance use, employmentinsecurity, domestic violence,required.
• A minimum of1years’ experiencein direct supervision/management of people,preferred.
• Aminimumof2years' experiencein case managementor a direct service role serving those living unsheltered,preferred.
• Awareness and/or training around belonging, compassion, and meeting people where theyare,preferred.
• Experience working in an environment where language may be a barrier,preferred.
• Current WAState Food Handlers Permit,preferred(If not current, will be sponsored within 1-month of hire).
• Valid WA driver’s license, proof of insurance, and a driving record that meets Compass standards,required.
• Work experience is a key factorforsuccess in this role. In addition, success in this role requires a passion for knowledge and drive for continuing professional development or education. A degree in social work or related field would be a complement to the required experience.
• Meets LCSNW criminal background clearance requirements

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.

LCSNW Shoreline Veterans Center Main, 1301 N 200th St, Shoreline, Washington, United States of America