OSS Product Support Engineer
Safran Group
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Benefits offered by this job
Job summary
Safran Seats in the United States seeks an OSS Product Support Engineer to interface with customers and aircraft manufacturers, supporting engineering issues across Aircraft FAL. You will review drawings and sub-assemblies to ensure compliant installation and delivery, and serve as the primary interface during DFMA activities.
The role emphasizes providing engineering perspectives to Product Support Requests, proposing design changes, and coordinating with project and certification engineers to
Qualifications
- Bachelor's degree in Business or Engineering is required or strongly preferred.
- Minimum three years combined experience in product support, manufacturing or engineering functions.
Responsibilities
- Interface directly with customers and aircraft manufacturers to assist with engineering problems across Aircraft FAL support.
- Review structural sub-assemblies and drawings to ensure conformance to requirements for installation and delivery issues.
- Act as primary interface during Air Framer DFI/DFMA activities and participate in program milestone meetings as needed.
- Provide engineering and manufacturing perspectives to all assigned Product Support Requests.
- Suggest design changes and coordinate with other engineering groups to ensure regulatory and internal compliance.
Skills
Education
Tools
Job description
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.
Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.
With more than one million seats installed across the fleets of the world's leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions.
2026-183394
Research, design and development
Mechanics - Mechanical part or subassembly design
OSS Product Support Engineer
Permanent
Professional, Engineer & Manager
Full-time
A glimpse at the job:
HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a OSS Product Support Engineer, you'll contribute to meaningful projects that shape the future of aerospace.
This position contributes to our vision by:
Interfaces directly with the customer and aircraft manufacturer, manufacturing and engineers to assist with engineering problems in all aspects of Aircraft FAL support.
Reviews structural sub-assemblies and applicable drawings to assure conformance to requirements as required for installation and aircraft delivery issues
Acts as the primary interface during Air Framer collaborative DFI and DFMA activities. May participate in additional program milestone meetings as needed.
Provides an engineering and manufacturing engineering perspective to all assigned Product Support Requests
Suggests design changes as needed, and communicates with other engineering groups (e.g. project engineers, certification engineers, etc.) to ensure proper compliance with regulatory, airframe, and Safran Seats procedural requirements.
- Competitive salaries
- Paid holidays
- Recognition programs
- Comprehensive benefits
- Retirement (401K) plans with employer match
- Professional development opportunities
- Tuition assistance
- Over 300 career paths across global sites
Highlights from our facility:
Safran Seats in Gainesville, Texas, plays a big role in making top-notch aircraft seats for airlines around the world. The team here is known for their know-how and dedication to building comfortable, reliable seats for both commercial and business planes. With a focus on quality and new ideas, the Gainesville facility helps keep Safran at the forefront of the aviation seating industry, working closely with airlines and aircraft makers to deliver seats passengers appreciate.
Join Safran Seats. Here we craft excellence together.
At Safran Seats, we value service-oriented team players who demonstrate strong interpersonal skills, a positive attitude, and the ability to adapt to our dynamic, innovative environment.
Bachelor's degree in Business or Engineering is preferred or 6 years of directly related experience.
Requires at least three years combined experience in product support, manufacturing or engineering functions
Two years related experience preferred.
Must have proven ability to work well with customers or aircraft manufacturer and with all management levels under stressful situations, and the ability to communicate customer needs to all departments within the company in an efficient manner
Must have knowledge and experience in design, fabrication or assembly methods.
Must be competent in dealing with blueprints, work modifications, MRP systems, and other engineering tools (3D Modeling, Auto-Cad/Pro-Engineer, CATIA, etc.)
Must be proficient in job-related computer activities
Knowledge of structural and mechanical properties preferred.
Must have the ability to generate written communication and to operate required office equipment.
- Innovative & Curious
- Collaborative & Inclusive
- Committed to Safety
- Trustworthy
- Results Focused
- Driven to Excellence
- Powered by Teamwork
This description outlines the general nature and level of work for this position. Duties, responsibilities, and qualifications may vary by assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Safran Seats is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. For verification or accommodation requests, please email jeff.guin@safrangroup.com or call 940-363-2068. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
Candidates for positions with Safran Seats must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire.
Visa sponsorship is not available for this position
based on market and experience
North America, United States, South Carolina, Charleston
8351 Palmetto Commerce Parkway, Suite 107 29456 Ladson
Bachelor's Degree
More than 3 years
No
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