OSS/BSS Project manager

Next Level Business Services Inc.; Charlotte (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

Next Level Business Services Inc. is seeking an experienced project manager to coordinate across engineering, product, marketing and vendor partners, align on scope, manage dependencies, and drive on-time delivery.

You will own the full lifecycle from definition to implementation, track milestones, run stand-ups and reviews, and prepare executive updates. Requires 10+ years, strong communication, leadership, and proficiency with MS Project, Visio, Excel and Word.

Qualifications

• 10+ years of experience in project management or a related field.
• Extensive experience using MS Project, Visio, Excel, and Word.
• Strong oral and written communication, interpersonal, and leadership skills.

Responsibilities

• Coordinate across teams and dependencies — Sync with engineering, product, marketing, and vendor partners to align on scope and hand-offs.
• Track status, dates, and risks — Update project committed dates and milestones; monitor health indicators and risk logs.
• Run meetings and drive action items — Facilitate stand-ups, program reviews, and breakout sessions; assign owners and follow up to closure.
• Manage scope and escalations — Assess scope changes, weigh schedule/resource impact, and elevate to leadership with options when triggers are met.
• Prepare stakeholder reporting — Build leadership-ready updates emphasizing production release dates and business value milestones.
• Manage the entire project lifecycle from definition through implementation; ensure meeting scope, cost, schedule and quality measures; develop plans and drive milestones.

Skills

Project planning

Leadership

Negotiation

Communication

Stakeholder management

Decision making

Analysis

Problem solving

Tools

MS Project

Visio

Excel

Word

Job description

Coordinate across teams and dependencies — Sync with engineering, product, marketing, and vendor partners to align on scope, hand-offs, and cross-team dependencies (e.g., IE/ORT testing windows, deployment schedules, eligibility/data pulls).

Track status, dates, and risks — Update project committed dates, executive status fields, and health indicators in Jira/Nexus; monitor milestones, flag slips, and maintain hot topics and risk logs so reporting stays accurate.

Run meetings and drive action items — Facilitate stand-ups, program reviews, and breakout sessions; capture decisions and action items, assign owners, and follow up to closure.

Manage scope and escalations — Assess incoming scope changes and new information, weigh schedule/resource impact, and elevate to leadership with clear options when triggers are met (e.g., budget, timeline, or partner changes).

Prepare stakeholder reporting — Build and refine leadership‑ready updates that emphasize production release dates and business value milestones, then finalize and distribute ahead of executive reviews.

Manages the entire project lifecycle from project definition through implementation. Accountable for meeting agreed upon scope, cost, schedule and quality measures. Develops project plan and drives project milestones. Establishes effective communication plan with project team and key stakeholders. Provides day‑to‑day direction to project resources. Ensures effective change management occurs throughout the course of the project. Responsible for preparation of documentation, status reports and budgets. Role requires excellent oral and written communications, interpersonal, negotiation, project planning, judgment, leadership, decision‑making, analysis and problem‑solving skills. specialized knowledge of MS Project, Visio, Excel, Word. 10+ years of experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.